Guest Relation Supervisor
Movenpick Hotel West Bay Doha
مجموع سنوات الخبرة :10 years, 4 أشهر
Meeting and greeting clients, Deliver excellent customer service, at all times, Assist in keeping the hotel reception area clean and tidy, at all times, Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety, Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services, Administer all reservations, cancellations and no-shows, in line with company policy, Directs visitors by maintaining employee and department directories with giving instructions, Issuing visitor badges, Check-in and Check-out
Main activities and responsibilities
Giving each guest a personal recognition, Meets and greets the guests and bids them farewell as they leave, Reviews the arrival list daily and assists in preparing and distributing welcome amenities, escort VIPs to their rooms and check them in before their arrival, Attends promptly to customers' inquiries and assists them with their needs, When it comes to complaints we allow guests to speak first and then provide solutions to their issues or concerns, Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
Constitutional right, Criminal Law, Civil Law, Public international Law, Economy
Constitutional right, Criminal Law, Civil Law, Public international Law, Economy
Principal subjects/occupational Basic Law, Logic, Psychology, Ethics • Title of qualification awarded