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Pangayizano Andrew Madakadze, Site Operations Manager

Pangayizano Andrew Madakadze

Site Operations Manager·PetromocExor

United Arab Emirates

High school or equivalent, Project Management

Work experience

Total years of experience: 8 years, 5 months

Site Operations Manager

February 2021 - June 2025

PetromocExor

Harare, Zimbabwe

February 2021 - June 2025

• Managed daily operations with a focus on fuel sales and exceptional customer service.
• Led a diverse team of attendants, cashiers, and maintenance staff to ensure seamless operations.
• Supervised shifts to guarantee efficient service delivery and high customer satisfaction.
• Oversaw inventory management, maintaining optimal fuel stock levels and supplies.
• Achieved significant improvements in site efficiency through strategic process enhancements.
• Developed strong communication skills and a customer-centric approach, essential for a Sales Associate role.
• Fostered a collaborative team environment, enhancing overall service quality and customer engagement.

Company industry:
Oil & Gas
Job role:
Oil and Gas

Operations Manager

December 2019 - January 2021

Ezee Kleen Detergents

Harare, Zimbabwe

December 2019 - January 2021

Managed daily operations to ensure seamless workflow and adherence to project deadlines.
Supervised production staff to maintain high levels of efficiency and meet operational targets.
Played an active role in market development strategies to enhance business growth and market presence.
Responsible for lnventory management and quality control.
Coordinated production schedules to align with customer demands.

Company industry:
Manufacturing
Job role:
Manufacturing

Research Assistant

October 2019 - December 2019

Deloitte

Harare, Zimbabwe

October 2019 - December 2019

Conducted comprehensive house-to-house interviews and focus group discussions, gathering critical client insights nationwide.
Engaged in key informant interviews to deepen understanding of customer needs and preferences.
Assisted in data cleaning and analysis, ensuring the integrity and accuracy of findings.
Collaborated on report writing, translating data into actionable insights for stakeholders.
Successfully executed a national customer satisfaction survey, yielding valuable feedback to guide strategic business decisions.
Contributed to the development of research methodologies, enhancing data collection processes.
Leveraged analytical skills to support the transition from a Research Assistant to a Sales Associate role, focusing on client engagement and satisfaction.

Company industry:
Business Consultancy Services
Job role:
Consulting

Juniour Operations Manager

March 2018 - August 2019

King Solomon Hotel

Harare, Zimbabwe

March 2018 - August 2019

Assisted in managing day-to-day hotel operations, ensuring efficient delivery of customer service and maintenance of quality standards.
Coordinated with front office, housekeeping, food and beverage operations, and maintenance departments to achieve customer satisfaction and quality assurance.
Supported employee training and development to foster excellent customer service and sales growth.
Conducted quality assurance checks and gathered guest feedback to improve customer satisfaction.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Market Development Monitoring and Evaluation Intern

January 2016 - February 2017

Palladium - Make It Possible

Harare, Zimbabwe

January 2016 - February 2017

Contributed to the development and implementation of effective M&E systems for the Livelihoods and Food Security Project, enhancing project visibility.
Developed comprehensive M&E plans to track project progress and outcomes, ensuring alignment with organizational goals.
Conducted field monitoring of smallholder farmers and private agricultural markets, gathering and analyzing data to drive informed decision-making.
Managed and updated M&E tools, streamlining data management processes to improve reporting accuracy and efficiency.

Company industry:
Business Consultancy Services
Job role:
Farming and Agriculture

Education

University Of Zimbabwe

November 2018

November 2018

High school or equivalent, Project Management

Zimbabwe

GPA (percentage): 60%

GPA (percentage): 60%

Projects 1. Project Initiation Document (PID): Develop a PID for a hypothetical project, outlining project scope, objectives, stakeholders, and timelines. 2. Project Schedule: Create a project schedule using Gantt charts or similar tools, demonstrating understanding of project timelines and dependencies. 3. Risk Management Plan: Develop a risk management plan for a project, identifying potential risks, assessing their impact, and outlining mitigation strategies. 4. Project Budgeting: Create a project budget, estimating costs and resources required to deliver the project. 5. Case Study Analysis: Analyze a real-world project management case study, identifying successes, challenges, and lessons learned.
View attachment

Midlands State University

December 2017

December 2017

Bachelor's degree, Agricultural Economics and Development

Zimbabwe

GPA (percentage): 60%

GPA (percentage): 60%

Farm visits and surveys: Conducted field visits to farms, collecting data on farming practices, production costs, and market trends. Data collection and analysis: Collected and analyzed data on agricultural markets, prices, and trade policies. Case studies: Conducted in-depth case studies of agricultural businesses, analyzing their financial performance, marketing strategies, and management practices. Group discussions and debates: Participated in group discussions and debates on topical issues in agricultural economics, such as trade liberalization, climate change, and sustainable agriculture. Research projects: Conducted research projects on various aspects of agricultural economics, such as the impact of government policies on agricultural productivity, or the analysis of agricultural market trends.
View attachment

Skills

Data Research
Expert
Data Research
Expert
operations
Expert
operations
Expert
Sales
Expert
Sales
Expert
Customer Driven
Expert
Customer Driven
Expert
Training and Development
Expert
Training and Development
Expert
Management
Expert
Management
Expert
Science
Expert
Science
Expert
Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
AGRICULTURAL ECONOMICS
Intermediate
AGRICULTURAL ECONOMICS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
SALES
Intermediate
SALES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
Sales
Expert
Sales
Expert
Business Development
Expert
Business Development
Expert
Accounting
Expert
Accounting
Expert
Hospitality
Expert
Hospitality
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Guest Service
Expert
Guest Service
Expert

Languages

English

Expert

Training and Certifications

Certifications
Executive Certificate In Program and Project Monitoring and Evaluation
Executive Certificate In Project Management

Hobbies and interests

Soccer