pankaj koli

 Account Management, Practice development, drafting proposals, develop new offerings in select verticals and leading client calls
 Manage vertical/ practice wise pipeline and forecast revenue targets on Quarterly basis
 Responding to RFP/RFQs and Whenever required involve product managers and ensure the response to the concerned RFP/ RFQ meets the SOW requirement and is submitted to client at the right time
 Responsible for managing the delivery of consulting engagements involving Software process improvement, IT operations for clients across regions
 Manage projects within schedule/budget and ensure high Client Satisfaction (CSAT)
 Mentor team members - both from my team as well as client team and share knowledge to benefit individuals as well as ensure project success
 Develop, support and implement delivery practices to meet Process Excellence practice’s business objective using Process Improvement frameworks
 Ensuring timely deployment and managing delivery, escalation, if any and Responsible for collection

Notable Accomplishments (Gulf Region):

 Generating and Managing $2.5 mn business for Management Consulting business in terms of acquiring new business, ensuring timely deployment and managing delivery, escalation, and project closure and collection
 Managing a team size of 25 consultants for various assignment in UAE, OMAN, QATAR, KUWAIT, JORDAN
 Program Manager for Process Improvement of lending services in one of the major bank in UAE
 Program Manager for BPM/ FRS preparation and ERP product identification for HR, Finance, Sales function of one of the major groups in Oman
 Program Manager for FRS preparation and CBS product identification for one of the major finance house in UAE
 Managed QMS setup and Implementation as a Program Manager for one of the largest bank in UAE
 Received a written appreciation from client while doing a Project management for a QMS implementation program in Abu Dhabi
 Program Manager for COBIT 5 Process definition and implementation in Dubai, UAE
 Program Manager for BPM exercise for one of the major petrochemical major in Kuwait
 Program Manager for ITSM, QMS, BPM, IT Shared Service in Gulf region
 Received an “Highest achiever” award for overachieving the revenue target by 101 %

Notable Accomplishments (KSA Region):
 Was responsible for Generating and Managing $1.5mn business for Management Consulting business in terms of acquiring new business, ensuring timely deployment and managing delivery, escalation, if any and Responsible for collection
 Managed a team size of 42 consultants for various assignment in KSA, Bahrain
 Program Manager for setting and running a Business Alignment Office in one of the telecom Major in KSA
 Program Manager for setting up a IT shared service centre for the largest Airline of KSA
 Program Manager for one of the largest bank in KSA, Jeddah
 Program Manager for ITSM, QMS sustenance, BPM in the largest oil and gas company in KSA
 Program Manager for IT PMO setup and tool implementation for the largest Oil and Gas company in KSA
 Received a “Highest Achiever” for Over achieving the revenue by 185% from the target
 Received a “Bull eye” award for adding a new client in a $2mn club for Wipro
 Always met the DSO targets (Billed and unbilled)
 Developed repeatable frameworks for Proposal development. This framework helped reduce the learning cycle for consultants in developing proposals

Key responsibilities (Executive Process and Quality)
 Reviewing Project Management Plans and procedures to add value to the software project and satisfy the organizations policies and goals
 Collect and analyse various mandatory metrics (Effort Variance, Schedule Variance, Productivity, Defect Density, SLA Adherence etc. for Different Projects from Different Engagement Streams.
 Auditing the projects against the defined processes and releasing Process Compliance Index.
 Preparing and releasing Monthly Governance Report (Audit Non-conformance Status, Ageing Analysis for Audit Findings, PCI trends for Various Segments.
 Monitoring Corrective actions and Preventive actions implementation.
 Conducting workshops/Training on Quality related tools like Pareto analysis, Control charts, SPC, Kaizen, and Problem Solving Methodology etc.

Notable Accomplishments:
 Instrumental in capturing requirements for developing an in-house process audit tool and performing UAT to rollout Process compliance index
 Generated a simplified effort estimation template. The same could be used by any Project team to quickly gauge the effort required in executing a project and thus eliminated possibility of miscalculating efforts
 Instrumental in defining and implementing Cmmi L3 process for Quinnox
 Has lead training and Process institutionalizing culture in the organization by implementing PRT in overall Quinnox