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Pankaj Upadhyay, Associate Director – Sales & Business Development

Pankaj Upadhyay

Associate Director – Sales & Business Development·Infosys Ltd.

United Arab Emirates

High school or equivalent, Artificial Intelligence

Work experience

Total years of experience: 16 years, 0 months

Associate Director – Sales & Business Development

December 2021 - Present

Infosys Ltd.

Dubai, United Arab Emirates

December 2021 - Present

• Delivered 24% YoY revenue growth, surpassing annual sales targets across Middle East and Benelux
regions.
• Secured multimillion-dollar deals by executing go-to-market strategies and acquiring new client logos.
• Built and nurtured partner ecosystems with software and consulting firms to drive scalable business
solutions.
• Strengthening client relationships by aligning business goals with tailored solutions, enhancing retention
and loyalty.

Company industry:
IT Services

Country Manager

March 2016 - October 2021

Intellect Design Arena

Dubai, United Arab Emirates

March 2016 - October 2021

• Spearheaded business development efforts, increasing regional revenue from $2.5M to $12M (4x
growth).
• Opened and developed multiple net-new accounts, expanding presence across Qatar, Bahrain,
Kuwait, and Morocco.
• Consistently exceeded sales targets; led full P&L management and established a trusted regional
footprint.
• Developed executive-level relationships with CXOs, positioning the company as a preferred digital
transformation partner.
• Selected as a Future Emerging Leader for outstanding sales performance and leadership potential.

Company industry:
IT Services
Job role:
Management

Consultant

December 2014 - March 2016

Infosys Limited

Pune, India

December 2014 - March 2016

• Worked with Financial Services and Domain Consulting groups, engaging with global leading banks to drive value in consulting projects.
• Managed client relationships and facilitated collaboration between clients and internal teams to ensure seamless project execution.
• Compiled comprehensive reports and presentations for senior management, highlighting critical insights and actionable recommendations.

Company industry:
IT Services

Consultant

December 2014 - January 2016

Infosys Ltd.

Pune, India

December 2014 - January 2016

• Collaborated with global banks to deliver high-value consulting projects.
• Led client engagements, ensuring seamless project execution and actionable insights.

Company industry:
IT Services

Senior Analyst

April 2013 - November 2014

EXL Services

Gurgaon, India

April 2013 - November 2014

• Conducted risk and credit analysis for Barclays Corporate Banking stakeholders.
• Prepared comprehensive credit assessment reports, supporting key decision-making.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Banking

Consultant

February 2011 - November 2012

Deloitte LLP

Hyderabad, India

February 2011 - November 2012

• Delivered actionable improvement strategies for Manufacturing and Retail sectors.
• Provided data-driven insights and strategic recommendations to senior leaders.

Company industry:
Accounting

Operations Executive

May 2008 - May 2009

Global Investments

Rewa, India

May 2008 - May 2009

Managed Front & back-office operations in an investment firm.
• Ensuring streamlined support for all the business and operation functions.

Company industry:
Financial Services

Education

Kellogg School of Management

November 2024

November 2024

High school or equivalent, Artificial Intelligence

United States

Kellogg School of Management, Northwestern University

January 2024

January 2024

Diploma, Artificial Intelligence

United States

IBS Hyderabad

February 2011

February 2011

Master's degree, MBA

India

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Master of Business Management: specialised in Strategy, Finance and Sales
View attachment

IBS

January 2011

January 2011

Master's degree, Administration And Business Administration

India

IBS Mumbai

July 2009

July 2009

Master's degree, Business Administration

India

University of Pune

April 2008

April 2008

Bachelor's degree, Bachelor of Commerce

India

University of Pune

April 2008

April 2008

Bachelor's degree, E- Business/commerce

India

University of Pune

January 2008

January 2008

Bachelor's degree, Accounting And Business Sciences

India

Skills

Client Management
Expert
Client Management
Expert
Sales
Expert
Sales
Expert
Business Strategy
Expert
Business Strategy
Expert
Business Development
Expert
Business Development
Expert
Financial Consultancy
Expert
Financial Consultancy
Expert
Financial Consultancy
Expert
Financial Consultancy
Expert
Strategy Development
Expert
Strategy Development
Expert
Financial Analysis
Expert
Financial Analysis
Expert
Corporate Finance
Expert
Corporate Finance
Expert
Credit Analysis
Expert
Credit Analysis
Expert
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
GROWTH STRATEGIES
Intermediate
GROWTH STRATEGIES
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
ENTERPRISE SALES
Intermediate
ENTERPRISE SALES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
Business Strategy & Planning
Expert
Business Strategy & Planning
Expert
ANALYTICS
Expert
ANALYTICS
Expert
OPERATIONS
Expert
OPERATIONS
Expert
AUTOMATION
Expert
AUTOMATION
Expert
DIGITAL TRANSFORMATION
Expert
DIGITAL TRANSFORMATION
Expert
DIGITIZATION
Expert
DIGITIZATION
Expert
UPSELLING
Expert
UPSELLING
Expert
COLLABORATION
Expert
COLLABORATION
Expert
ECOSYSTEM
Expert
ECOSYSTEM
Expert
Sales
Expert
Sales
Expert
Leadership
Expert
Leadership
Expert
Business Development
Expert
Business Development
Expert
Management Consulting
Expert
Management Consulting
Expert
Account Management
Expert
Account Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Client Management
Expert
Client Management
Expert
Team Management
Expert
Team Management
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Languages

English

Native Speaker

Training and Certifications

Certifications
Leadership Development Program.