Pann Wai

Duties and Responsibilities,
• Answering multi-line phone calls, reply messages and accepted the guests' reservation
• Managing front desk operations with efficiency and professionalism in 200+ rooms hotel
• Addressing customer complaints and resolving issues
• Conducting weekly reports and pro-actively participated in weekly team meetings with managers; made and confirmed reservation
• Increasing guest satisfaction from 82% to 90% within first 3 months