Channel Management
Gulf International Bank
Total years of experience :20 years, 1 Months
Responsible for eChannels product development and commercialisation which includes H2H, SWIFT for Corporates, eBanking, Mobile Banking and APIs.
Identify and translate market opportunities into new business revenues for the Bank and to monitor the development and rollout of eChannels.
Work closely with Software vendors/consultants & stakeholders to deliver GTB Solutions.
Ensure effective liaison with the Legal, Compliance, Risk, IT & Project Management Teams, and units outside GTB in building sustainable and geographically broad product.
Provide technical support to key customers during pre-sales/client onboarding.
Manage eChannels order book under Change Demand and Enhancement Planning for 2020
Manage testing requirements for all eChannels Commercialisation and Digital Initiatives
End to End Project Management including Business Requirements gathering and Change Management.
Implement structured Cash Management Solutions (e-commerce & digital) including the new age digital & NPCI solutions for HSBC customers across payments, receivables & liquidity products.
Lead, drive and manage a team of resources to deliver Cash Management solutions to HSBC Customers in South India and Asia Pacific Region.
Provide pre-sales, RFP, consulting for clients across Cash Management solutions for Global, Large Corporate, Institutional and Mid-Market customers.
Manage revenues for all project implementations including fee recovery and maintenance.
Provide technical solution to customers across different ERP systems and channels (SWIFTNet, H2H, Net banking) including APIs and evolve as a regional support centre for excellence.
Provide continual feedback and support to product development team through Annual technology plan, customer feedback and competition analysis.
Managed operations, services and implementation of Cash Management services for large corporations in South
India.
Handled structuring and servicing cash management solutions for existing/potential clients.
Lead the back-end team of support executives, external vendors & collection agents across South India to ensure
smooth and efficient functioning of the Transaction Banking unit.
Handled branch operations for corporate and retail customers
Supported group auditors in internal auditing, reporting statutory authorities for transactions as per RBI
guidelines.
Product Champion for Finacle Core Banking & Finacle CRM.
Core team member representing Chennai for Bank@Home product launch in India.
Part of a pilot team for the launch of 5S across branches in Chennai.
Set up operations for the bank’s extension counter model in Chennai.