Manager Network Service Delivery / Network Operations.
AT&T Communication Services India P Ltd.,
Total years of experience :5 years, 0 Months
Accountable to deliver complex IT infrastructure project delivery for one of the largest enterprise customer exceeding employee base above 100 K .
Manage SLA and key metrics while delivering complex projects.
Stay within Budget on projects delivered.
Control costs by avoiding travel, disciplined procurement.
Constantly motivate team for skill enhancement.
Handle customer escalations and report to senior management with responses to be prepared on escalations.
Set business goals and personal goals with the reportee and review them on quarterly basis.
Provide feed back on employee performance and set the expectations right.