Parvathy B S

• Monitored daily store performance and resolved operational issues to maintain efficiency.
• Handled customer inquiries, complaints, and escalations to ensure satisfaction and retention.
• Maintained inventory levels and coordinated stock replenishment to avoid shortages .
• Prepared daily and weekly reports on sales, attendance, and operations.
• Ensured proper documentation and filing of invoices, orders, and business records.
• Coordinated with internal teams to streamline workflow and improve productivity.
• Managed cash handling, billing processes, and basic financial records.
• Assisted in implementing store policies and standard operating procedures (SOPs).
• Supervised store cleanliness, organization, and overall visual presentation.
• Identified process improvements to enhance operational efficiency.
• Trained and guided new staff on store procedures and responsibilities.
• Ensured compliance with company standards and health & safety guidelines.

• Supported payroll preparation by coordinating attendance, overtime, leave data, and staff documentation.
• Assisted customers with solving problems.
• Fulfilling customer enquiries.
• Follow communication guidelines, policies and procedures.
• Managing incoming calls.
• Documentation.
• Liaise with external vendors, suppliers and clients to ensure smooth business operations.
• QualityAssurance and Price checking.
• Attendance and Roaster preparation.

• Assisted with new employee on-boarding and ensured all pre-employment forms were completed within 72 hours.
• Handling of Railway sites such as IREPS, IRWCMS.
• Aided Employee retention by setting up enhanced training schemes.
• Drafted weekly communication between the HR department and employees.
• Attendance and overtime calculation.
• Monthly payroll preparation.
• Managing Communication with various government bodies such as KSEB, PWD among others via E-Mails and letters.
• Preparation of Income and expense reports.
• Maintenance of project records including contracts, permits and reports.
• Preparation, updation and tracking ofthe payment applications, records and invoices.
• Liaise with external vendors, suppliers, and clients to ensure smooth business operations.