IT and Networking Specialist
Cimenterie Nationale
Total years of experience :17 years, 3 Months
Provide IT support for users, Ensure backup of the servers and data on daily basis, Configure & support PCs & servers, installing and configuring new IT equipment and training users, Provide Phone and remote support for users calls, Monitoring anti-virus security center and agents and creating tasks and policies.
Perform recurring jobs such as backup checking, etc, Provide Phone and remote support for client calls, Configure & support PCs, Laptops and other equipment.
Visit customers whenever they call for their IT environment support, Do installation and configuration for new and existing clients( Servers, storage, networking, Security, Microsoft, active directory, exchange, …). Monitoring anti-virus security center and agents and creating tasks and policies.
2009 - Present Lebanese Red Cross - Operation Room Hazmieh - Lebanon
Receiving the calls for the missions and urgent calls and cooperate between the centers and the cars in order to guide the cars towards the accidents and the urgent missions.
2007 - Present The Adventurer (Marketing & Outdoor Activities)
Account Manager
• Handling outdoors activities clients' projects
• Reponsible of following up clients order
• Establishing contacts with new companies, closing and implementing the deals
fixing pc's and network problems, both hardware and software
designed and implemented new network infrastructure and server room
migrated desktop environments from windows 98 to windows xp proffessional
designed a backup system for all billing systems
Planning wireless and wired network solutions.
Designing projects to be implemented with designing the database.
Solving network, software, hardware problems.
Delivering presentations.
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2006 - 2009 Technical Institute of Tourism Dekwaneh - Lebanon BT 3 Computer Technology and Rese