IT Quality Administartor
ARASCO
مجموع سنوات الخبرة :15 years, 4 أشهر
A lead supporter in transformation of ARASCO IT Culture in providing governance & integrating IT section to maximize business values.
- Focusing on IT Operations, ITSM Excellence and COBIT 5, ITIL, ISO frameworks' best practices.
- Project Manager of Project RASSID (IT Operation & Services Monitoring).
- Project Manager of Project MRAM (Monitoring, Reporting & Audit Monitoring).
- Project Manager of Asset Management System.
- A Change Leader.
- Provide critical inputs to Director/Senior Manager - IT Operations & Services to apply best practices based on leading frameworks.
- Reviewed, Modified & Designed IT Operation/Services processes to establish functionality and effectiveness.
- Take the lead to ensure the developed and planned changes to be implemented.
- Documents results and observations after inspections and audits.
- Developed and ensured the quality of provided IT Services as processes and workflow.
- Designed KPIs & Cascade them to IT Department.
- Conducting regular review, audit and took process improvement initiatives.
• Actively participated in startup of project and successfully offered IT services with in limited budget on first stage build.
• Designed Cisco Wireless Mesh network between seven buildings as quick IT Network deployment.
• Administering over 2000 network nodes and over 500 active users 24/7.
• Achieved high availability targets by redundancy, monitored system such as Cisco Works LMS and managed engine ops.
• Designed Tier 2 Datacenter with HP-Dell-IBM Servers, Storages and Cisco Networks devices.
• Drafted IT security polices and IT SOPs to minimize the vulnerabilities and smoothening IT processes.
• Implemented strong network security using Sonic wall and Cisco ASA.
• Nominated as Project Manager for several projects like Financial & HR ERP system implementation, 5km fiber optics ring topology network implementation, SAP MMIS Implementation.
• Lead IT department as Acting Manager in absence of IT Manager.
• Provided assistance to maintenance & operations department in telecom, network, and SCADA related queries.
• Helped in improving inter-departmental processes for more efficiency and accuracy by being as QMS committee member.
• Automated IT Service desk, IT Assets Inventory management and IT Purchase cycle.
≈ Proficiently upgraded existing IT setup
≈ Implemented IT policies & procedures provided by BDO Belgium
≈ Rolled out BDO Audit tools across all branches
≈ Imparted technical expertise in Accounts & HR ERP Software for clients
≈ Implemented VDI - Virtualized Desktop Infrastructure for 50 Users
≈ Started my career as Call Support Specialist and later promoted to System Support Engineer
≈ Providing Support to Clients for Wimax Installation, CCTV Project, VoIP Configurations
≈ Lead the team of Technicians at customer sites for Installation & Configurations
≈ Manage day to day activities and plan schedule for technicians
≈ Level 2 - Troubleshooting expert
Major: Network Architecture, Digital Electronics, Microprocessors & VLSI First Division – 2006 Batch