Operations Manager
Unique Wellube FZC
Total years of experience :15 years, 9 Months
• Developed Departmental goals and objectives, collaborating with cross functional department heads on establishment of quality metrics and key performance indicators (KPI) on improvement measures.
• Interfaced with clients and internal project teams to ensure vision, work scopes, budgets and deliverable schedules are aligned with the organization's overall goals and objectives.
• Developed and rolled-out new Process Flow procedures via 5S, Kaizen and 6 Sigma (6σ) principles, which has impacted positively thereby leading to improved Operational Excellence. (Decreased in-house operational costs by 16% in 2019).
• Examined problem-solving concepts and techniques to optimize organizational operations and facilitate decision-making across the group's strategic business units (India, Singapore, KSA, Qatar).
• Managed prestigious Service Level Agreements, including supervision and assignment delegation for 7-member team with project management support for ADNOC, ADGAS, Siemens, Dubai Airports etc.
• Involved in Major Shutdown and Call Off Contract Project Management activities through Budgeting, Resource Planning, Operational functions.
• Managed daily operations with a combined annual budget of $ 16M by delivering excellent level of service to each customer.
• Managed team of 4 Engineers & 67 Service Technicians, overseeing the hiring, training, and professional growth of employees in line with HSE, Quality and HR Objectives of the organization.
• Aided senior leadership during executive decision-making process by generating monthly and quarterly reports to recommend corrective actions and improvements.
• Monitored & Prepared multiple databases to ensure Annual Budgets, P&L and Operational reports are listed to the Executive Management Team.
• Coordinate with Clients on day-to-day operations on diverse requirements, develop key customer relationships and to look out for new opportunities for the best interests of the organization.
• Delivered an exceptional level of service to each customer by organizing Supply Chain, Admin related functions and ensured timely readiness of project deliverables.
• Organized Operation Meetings and ensure operational requirements actions are documented and analyzed for smooth functioning of Onsite Engineering projects.
• Analyzed and ensured readiness of departmental project related documents for timely customer & cross functional process proceedings.
• Worked closely with Project Engineers to maintain optimum levels of communication for the effective and efficient completion of Call Off Contract requirements.
• Engaged in Complete ERP solutions management of Operations Functions (Purchasing, Equipment Rentals, Invoicing) via Microsoft AX Dynamics.
• Oversaw Daily Production in Washing machine unit and worked closely with the Production Planning & Supply Chain departments.
• Actively involved in the Implementation of new washing machine models & incremental production configurations in coordination with Production Engineering Department.
• Responsible for implementation of Quality Control measures in the production shop floor
• Involved in the implementation of Kaizen, Lean Manufacturing, 5S Techniques in the production unit.
• Director’s GOLD MEDAL for Excellence in overall performance during MBA (Marketing & Finance) in Indian Institute of Planning & Management, Chennai • Won the BEST MANAGER Event in COMBAT’07 (DG Vaishnav School of Management, Chennai) in the year 2007 • Won the BUSINESS QUIZ in COMBAT’08 for the year 2008 • Won the 2nd prize in HR INNOVATORS - Debate Competition in IIPM, Chennai • Development of Marketing Plan for a New Business Start up : VIVAAH – Complete Marriage Solutions • Analysis: Marketing Strategy about Coca Cola, India • Internship was carried out at Xerox India Limited, Chennai • Project was aimed at Market Study & Effective Communication of the Re-Branding Initiatives
CULTURAL ACTIVITIES: • Coordinator of Krishna Bhawan’s Night during my first year in BITS, Pilani. SPORTS : • Table Tennis – Represented BITS Table Tennis Team for BOSM (BITS Open Sports Meet) for the years 2001 & 2002. • House Captain of the victorious Green House in the Intramural Games and Sports Meet in my 12th standard.