Call Centre Agent
Infoserve-Doha
Total years of experience :4 years, 11 Months
1. Providing a brief summary to the client about company’s services and its functions.
2. Obtain client information by answering telephone calls and verifying information.
3. Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
4. Accomplishes sales and organization mission by completing related results as needed.
1.Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
2.Inspected condition and cleanliness of menus and wine lists.
3.Inspected the Restaurant environment and entrance area.
4.Answered restaurant telephone courteously.
Communicate with kitchen and staff to ensure steady flow of dining guests.
5.Clarified concerns raised by employees and guests.
6.Schedule dining reservations and arrange parties and special services for diners.
7.Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
Maintaining the records of all the mails, invoices & couriers, Taking orders, Handling EPBAX system, receiving and transferring the calls of the clients to the respective field person, Providing a warm & friendly welcome to all guest, Handling enquiries & providing guest with proper information, Taking table reservations & effectively controlling the flow of guests in the restaurants ensuring maximum turnover, Greeting & seating the guests, Assisting in the operation during busy periods, Handling invoices of petty cash & recording them, Maintaining & updating the restaurant guest history cards.
Have completed Higher Secondary Education and Diploma from Mumbai