بولا عبد الله

• Create, manage and grow the company’s presence through blogs, Facebook, Instagram and other strategically relevant online properties.
• Events and Event Planning.
• Public relations/ Customer Relations.
• Responsible for creating strategic marketing/communications plans.
• Providing engaging text, image and video content for social media account.
• Respond to comments and customer queries in a timely manner.

• Ensure Order to Cash cycle
• Create new clients, orders, price list, modifiers and import the data from the handheld device to Oracle when needed.
• Check all pending orders and follow up with the sales team on backordered items.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Manage the inventory and order new products

• Ensure Order to Cash cycle
• Create new clients, orders, price list, modifiers and import the data from the handheld device to Oracle when needed.
• Check all pending orders and follow up with the sales team on backordered items.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Manage the inventory and order new products

• Ensure provision of a high level of customer service.
• Help customers find the products that meet their needs and sell customers as many products as possible using upselling techniques.
• Suggesting products, explaining how products work.
• Demonstrating how to use products.
• Performing makeovers.
• Meet sales goals and target.
• Build customer relations through follow-up calls.
• Recruit new customers.
• Order new products.
• Manage inventory.
• Handling the invoicing process.
• Prepare reports on returned and / or damaged beauty products.

• Promote and sell beauty products to customers who walk - in with an excellent service.
• Attend and respond to customer queries on beauty products to enhance sales.

• Meet monthly sales targets.
• Create/manage store staffing schedule.
• Manage inventory system.
• Evaluate competition: visiting stores to assess quality and pricing competitiveness.
• Opening/closing of store.
• Identify/implement improved customer service strategies.
• Stocking the shelves with merchandise and following Kipling VM guidelines.
• Reporting discrepancies and problems to the Floor Manager.
• Give advice and guidance to customers on product selections.
• Keeping the shop floor and stockroom tidy and clean.
• Store away the delivery of new stock.
• Keeping up to date with special promotions.

• Responsible of scheduling and assigning employees for specific tasks.
• Contributes to team effort by accomplishing related results as needed.
• Introduce new products to customers.
• Feedback and follow up on every customer.

• Greet customers as they arrive in the store and provide them with information about services while leading them to their table.
• Respond to customers’ complaints and resolve their issues Enter transactions in the cash register and provide customers with bill.
• Sort and count currency and coins.
• Issue receipts and change to customers.
• Count money at the end and beginning of each shift.
• Ensure that all checkout counters have enough cash.
• Process credit card and check payments.
• Maintain periodic sales reports and spreadsheets.
• Ensure management of daily cash accounts.
• Maintain periodic transaction reports.
• Resolve customer complaints in a proactive manner.
• Train other staff members to work as cashier.
• Keep the work area tidy and clean.