Facility Senior Specialist
Uber Egypt LLC
Total years of experience :16 years, 6 Months
● Working with the Global Places team, manage the daily facility operations of your office
● Manage the office food program & related budget
● Manage relationship with Landlord
● Create structure and implement processes
● Contract management
● Managerial reporting on Operational Expenses, headcount and other performance
metrics
● Make magic
● Familiarize people with the Places and Travel department
● Environment, Health & Safety program management
● Oversee all vendors performing services in the office including maintenance and
janitorial
● Space management (seating, planning, moves, etc.)
● Manage the shipping and receiving of all packages
● Helping new hires getting set up in the office
● Manage the key and badge access process for the office
● Manage all small moves and minor construction projects
● Coordinate all on-site events
● Manage reception desk & physical security
As an experienced and enthusiastic professional with more than 9 years of experience as a freelancer as well as 3 years of being a full time non-technical trainer at a luxurious brand; developing and delivering dynamic learning materials and facilitating highly successful training programs.
My background lies in creating, developing, and implementing blended learning training programs and materials to facilitate participants’ education and knowledge. With my ability to assess learning needs and capture training requirements, I excel at delivering powerful learning tools while effectively driving program analyses and modifications to better meet learners’ needs.
Highlights of my qualifications:
• Producing blended learning strategies via instructor-led modules in compliance with adult learning methodologies.
• Utilizing expertise in both orientation and ongoing training program development and delivery to facilitate participant comprehension and provide consistently superior learning experiences.
• Leveraging keen aptitude for program design and development, along with excellent problem-solving skills, to ensure program success and effectiveness.
• Earning an HR fellowship with main focus on training and development and measuring ROI of training programs.
• Building solid relationships through effective interpersonal, organizational, and leadership abilities.
• certified in using 4 psychometric tools called DiSC (personality test), PSI (mini MBTi- personality test), RSI (motivation measure tool), TAT (tool to define the needs and perceivers)
Administration and Office Facilities
• Maintain the operations of the facility on weekdays, evenings, and weekends
• Ensure all policies and procedures of the facility are enforced
• Assist in the preparation of various contracts, requests for proposals, and reports
• Participate in the preparation and administration of the facility maintenance budget; submit budget recommendations; monitor expenditures; prepare cost estimates; submit justifications for equipment; monitor budget expenditures
• Coordinate construction projects, remodels, and other special projects
• Responsible for company cars - driving orders, repair orders, damage reports and weekly car mileage system documentation
• Purchase of all office equipment, supplies, system tools, special invoice labels, and stationery
• Handle all administrative issues related to any real estate rented by MBEg
• Handling employees’ mobile phone sets
• Negotiate and compare prices with all suppliers for previously mentioned items
• Negotiate and compare prices with all office suppliers
• Manage the office modification projects
Security and Safety (New Cairo Office and Training Centre)
• Supervise the security and safety of internal office
• Supervise the fire alarm system, firefighting systems, and auto dialer system
Inventory Records
• Handle property administration by completing tagging, data entry and inventory
• Complete purchase orders
• Receive and complete record keeping, tracking, and information gathering
Process Development and Optimization:
• Develop process for MBEg company car fleet, which include (car receiving, car handing over, car maintenance and insurance, repair & selling used cars)
• Implement new developed process, follow up to ensure continuous compliance.
• Develop process for MBEg visitors and ensure compliance to it
• Develop process for security personnel and their operation in terms of receiving mail, marketing brochures, business documents & invoices
Program Development
• Deliver training programs in four Non-Technical main sectors:
1. English
2. Soft Skills
3. IT
4. First Aid
• Prepare high performer calibers for the market through tailored Soft Skills programs
• Increase the English language competency of the apprentices to increase their capabilities of dealing with Technical information, MB platforms (WIS, ASRA, etc.) and scan tools
• Improve Trainees computer-proficiency (Microsoft office applications and internet, etc.)
• Facilitate daily training sessions at classroom and E-lab
• Develop and implement curricula for the four sectors to provide a positive learning experience for the trainees
• Follow-up with the trainees in the OJT through field visits and monitor their professional competency in the four sectors in the dealers
• Design language curricula to increase the language literacy for dealers’ network and maintain a frequent contact, monthly meetings and field visits with the in house trainers for support and coaching
Provide Guidance
• Provide one on one coaching to trainees for continuous improvement
• Evaluate the students’ progress on a frequent basis based on the already-covered objectives and reporting progress to the Training Senior Manager
• Provide individual and/or group academic assistance to the trainees for continuous improvement
• Maintaining progress notes on participants in Outcomes; collect and complete all necessary data and report to the Training Senior Manager
• Mark and provide appropriate feedback on oral and written assessments
Training Environment
• Maintain safe and healthy training environment by following organization standards and legal regulations
• Maintain quality service by establishing and enforcing organization standards
Proper Documentation
• Keep all training documentation in an accurate manner
Responsible for all the admin work of the Training department which includes:
- Served as a point of contact with all external vendors of training department
- Maintain all the facilities maintenance schedule
- Monitor the attendance of the participants and report any irregularities
- Stock management of Stationary and all office supplies and ordering the supplies on a frequent basis
- Manage all the invoices that needs entry on the system of the procurement Reqlogic
Working as an English Instructor I was responsible for:
- Delivering Business and General English sessions for Adults and Professionals
- Tailoring English course to match the Egyptian marketplace
- Assessing the Oral level of entry of new joiners to the course
- Assessing the progress of participants per level
- Perform sales calls to current health care professionals as well expanding the business to new health care professional.
- Manage sales volume of two orthopedics product.
- Performed sales forecasting and developed the business in many regions in Cairo.
- Delivering Training to Health care professionals on using the product in the orthopedic surgeries