بولا جرجس, Facility Senior Specialist

بولا جرجس

Facility Senior Specialist

Uber Egypt LLC

البلد
مصر - القاهرة
التعليم
دبلوم عالي, Pharmacology
الخبرات
16 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 7 أشهر

Facility Senior Specialist في Uber Egypt LLC
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ نوفمبر 2017

● Working with the Global Places team, manage the daily facility operations of your office
● Manage the office food program & related budget
● Manage relationship with Landlord
● Create structure and implement processes
● Contract management
● Managerial reporting on Operational Expenses, headcount and other performance
metrics
● Make magic
● Familiarize people with the Places and Travel department
● Environment, Health & Safety program management
● Oversee all vendors performing services in the office including maintenance and
janitorial
● Space management (seating, planning, moves, etc.)
● Manage the shipping and receiving of all packages
● Helping new hires getting set up in the office
● Manage the key and badge access process for the office
● Manage all small moves and minor construction projects
● Coordinate all on-site events
● Manage reception desk & physical security

Freelancer Trainer and Assessor في NA
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ نوفمبر 2007

As an experienced and enthusiastic professional with more than 9 years of experience as a freelancer as well as 3 years of being a full time non-technical trainer at a luxurious brand; developing and delivering dynamic learning materials and facilitating highly successful training programs.
My background lies in creating, developing, and implementing blended learning training programs and materials to facilitate participants’ education and knowledge. With my ability to assess learning needs and capture training requirements, I excel at delivering powerful learning tools while effectively driving program analyses and modifications to better meet learners’ needs.
Highlights of my qualifications:
• Producing blended learning strategies via instructor-led modules in compliance with adult learning methodologies.
• Utilizing expertise in both orientation and ongoing training program development and delivery to facilitate participant comprehension and provide consistently superior learning experiences.
• Leveraging keen aptitude for program design and development, along with excellent problem-solving skills, to ensure program success and effectiveness.
• Earning an HR fellowship with main focus on training and development and measuring ROI of training programs.
• Building solid relationships through effective interpersonal, organizational, and leadership abilities.
• certified in using 4 psychometric tools called DiSC (personality test), PSI (mini MBTi- personality test), RSI (motivation measure tool), TAT (tool to define the needs and perceivers)

Senior Supervisor في WellSpring Egypt
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ فبراير 2018
Facility Senior Specialist في Mercedes-Benz Egypt
  • مصر - القاهرة
  • ديسمبر 2016 إلى نوفمبر 2017

Administration and Office Facilities
• Maintain the operations of the facility on weekdays, evenings, and weekends
• Ensure all policies and procedures of the facility are enforced
• Assist in the preparation of various contracts, requests for proposals, and reports
• Participate in the preparation and administration of the facility maintenance budget; submit budget recommendations; monitor expenditures; prepare cost estimates; submit justifications for equipment; monitor budget expenditures
• Coordinate construction projects, remodels, and other special projects
• Responsible for company cars - driving orders, repair orders, damage reports and weekly car mileage system documentation
• Purchase of all office equipment, supplies, system tools, special invoice labels, and stationery
• Handle all administrative issues related to any real estate rented by MBEg
• Handling employees’ mobile phone sets
• Negotiate and compare prices with all suppliers for previously mentioned items
• Negotiate and compare prices with all office suppliers
• Manage the office modification projects

Security and Safety (New Cairo Office and Training Centre)
• Supervise the security and safety of internal office
• Supervise the fire alarm system, firefighting systems, and auto dialer system

Inventory Records
• Handle property administration by completing tagging, data entry and inventory
• Complete purchase orders
• Receive and complete record keeping, tracking, and information gathering

Process Development and Optimization:
• Develop process for MBEg company car fleet, which include (car receiving, car handing over, car maintenance and insurance, repair & selling used cars)
• Implement new developed process, follow up to ensure continuous compliance.
• Develop process for MBEg visitors and ensure compliance to it
• Develop process for security personnel and their operation in terms of receiving mail, marketing brochures, business documents & invoices

Non-Technical Trainer and Training Coordinator في Mercedes-Benz Egypt
  • مصر - القاهرة
  • أبريل 2014 إلى نوفمبر 2016

Program Development
• Deliver training programs in four Non-Technical main sectors:
1. English
2. Soft Skills
3. IT
4. First Aid
• Prepare high performer calibers for the market through tailored Soft Skills programs
• Increase the English language competency of the apprentices to increase their capabilities of dealing with Technical information, MB platforms (WIS, ASRA, etc.) and scan tools
• Improve Trainees computer-proficiency (Microsoft office applications and internet, etc.)
• Facilitate daily training sessions at classroom and E-lab
• Develop and implement curricula for the four sectors to provide a positive learning experience for the trainees
• Follow-up with the trainees in the OJT through field visits and monitor their professional competency in the four sectors in the dealers
• Design language curricula to increase the language literacy for dealers’ network and maintain a frequent contact, monthly meetings and field visits with the in house trainers for support and coaching

Provide Guidance
• Provide one on one coaching to trainees for continuous improvement
• Evaluate the students’ progress on a frequent basis based on the already-covered objectives and reporting progress to the Training Senior Manager
• Provide individual and/or group academic assistance to the trainees for continuous improvement
• Maintaining progress notes on participants in Outcomes; collect and complete all necessary data and report to the Training Senior Manager
• Mark and provide appropriate feedback on oral and written assessments

Training Environment
• Maintain safe and healthy training environment by following organization standards and legal regulations
• Maintain quality service by establishing and enforcing organization standards

Proper Documentation
• Keep all training documentation in an accurate manner

Responsible for all the admin work of the Training department which includes:
- Served as a point of contact with all external vendors of training department
- Maintain all the facilities maintenance schedule
- Monitor the attendance of the participants and report any irregularities
- Stock management of Stationary and all office supplies and ordering the supplies on a frequent basis
- Manage all the invoices that needs entry on the system of the procurement Reqlogic

Business English Trainer في Change Business Solution
  • مصر - القاهرة
  • أكتوبر 2013 إلى أكتوبر 2014

Working as an English Instructor I was responsible for:
- Delivering Business and General English sessions for Adults and Professionals
- Tailoring English course to match the Egyptian marketplace
- Assessing the Oral level of entry of new joiners to the course
- Assessing the progress of participants per level

Product specialist في Biocomposite, Ltd
  • مصر - القاهرة
  • نوفمبر 2013 إلى أبريل 2014

- Perform sales calls to current health care professionals as well expanding the business to new health care professional.
- Manage sales volume of two orthopedics product.
- Performed sales forecasting and developed the business in many regions in Cairo.
- Delivering Training to Health care professionals on using the product in the orthopedic surgeries

Night shift manager في Dilmar and Atalla pharmacies
  • مصر - القاهرة
  • أكتوبر 2012 إلى نوفمبر 2013
Shift manager في Eldeiry Pharmacy
  • مصر - القاهرة
  • يناير 2011 إلى أكتوبر 2012

الخلفية التعليمية

دبلوم عالي, Pharmacology
  • في Faculty of pharmacy, Cairo University
  • يناير 2013

بكالوريوس, Pharmaceutical and Health Sciences
  • في Faculty of Pharmacy, Cairo University
  • مايو 2010

الثانوية العامة أو ما يعادلها, Secondary Education
  • في International School of Egypt2000
  • يونيو 2005

Specialties & Skills

Assessment Tools
Psychometrics
Instructional Design
Learning and Development
Training
COMMUNICATION SKILLS
Training delivery
INSTRUCTIONAL DESIGN
MICROSOFT OUTLOOK
MICROSOFT POWERPOINT
MICROSOFT WORD
Assessment
Presentation skills
MICROSOFT EXCEL

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Stress and Time Management (تدريب)
معهد التدريب:
Dale Carnegie
تاريخ الدورة:
January 2015
المدة:
16 ساعة
High Impact Presentation Skills (تدريب)
معهد التدريب:
Dale Carnegie
تاريخ الدورة:
December 2014
المدة:
16 ساعة
Communication Skills (تدريب)
معهد التدريب:
Dale Carnegie
تاريخ الدورة:
November 2014
المدة:
24 ساعة
Managing Training needs (تدريب)
معهد التدريب:
ESLSCA
تاريخ الدورة:
February 2015
المدة:
12 ساعة
Train the Trainer (تدريب)
معهد التدريب:
ESLSCA
تاريخ الدورة:
February 2015
المدة:
12 ساعة
Fellow Of the World HR board in strategic HRM- Batch 2015 (الشهادة)
تاريخ الدورة:
December 2015
Certified Compensation & Benefits Manager-CCBM (الشهادة)
تاريخ الدورة:
December 2015
Certified Organizational Development Analyst-CODA (الشهادة)
تاريخ الدورة:
December 2015
Certified HR Analytics & Metrics Professional-CHAMP (الشهادة)
تاريخ الدورة:
December 2015
Certified Performance & Competency Developer-CPCD (الشهادة)
تاريخ الدورة:
December 2015
Certified Psychometric Testing Professional- CPTP (الشهادة)
تاريخ الدورة:
December 2015
Certified Learning & Development Manager-CLDM (الشهادة)
تاريخ الدورة:
December 2015

الهوايات

  • Reading
  • Playing musical instruments