Duty Manager Front Office
The Living Adventure
Total years of experience :18 years, 6 Months
Checks in/ Checks out Guests
• Monitoring bills payment and processing Cash and Credit Card transactions
• Answering phone calls and taking feedbacks from Guests
• Upselling hotel promotions and discounts, shuttle services and tours
• Communicate to management concerned, movements and guest’s comments
Developing and maintaining positive relationshipswith guests who play the slot
machines
• Helping guests find the type of slot machine they like
• Troubleshoots slot machines to function them properly to give guests an
unforgettable gamingexperience
• Process pay-out jackpots
Front Desk Associate
Gold’s Gym Philippines | Manila, Philippines
• Handles incoming calls and walk-in clients
• Check in members and verify membership
• Register guest and collects guest fees
• Register prospects and channel them to the membership department
• Handles payments cancellations and freezes memberships
Certifications
* Passenger Service Agent Training Program of Cebu Pacific -2015
* Hotelogix System for Front Office Certificate -2022
* Hotelogix System for Housekeeping Certificate -2022
* Hotelogix System for Guest Service Certificate -2022
Maintained knowledge of current sales and promotions, security practices and
policies regarding payment and exchanges
• Point of Sales System
• Collecting sales and tallying Used excellent verbal skills to engage customers
in conversation and effectively determine needs and requirements
• Reset store displays for special events and seasonal merchandise changes.
• Point Of Sales System
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