Pauline Kelly

• Provide person-centred support to clients with diverse physical, cognitive,
and psychosocial disabilities, promoting independence, dignity, and quality
of life.
• Assist with daily living activities including personal care, mobility, meal
preparation, medication prompts, and household tasks in line with
individual support plans.
• Plan, manage and execute daily administrative appointments including,
medical and psychological, as well as personal daily budgets.
• Support community participation by accompanying clients to
appointments, social activities, and skill-building programs.
• Monitor client wellbeing, identified changes in behaviour or health, and
escalated concerns appropriately to supervisors or clinical staff.
• Maintain accurate documentation, incident reports, and progress notes in
accordance with organisational and regulatory requirements.
• Adapt support strategies to meet individual needs, cultural considerations,
and NDIS goals.

• Customer experience
◦ Identifying the best products or services suited to my customers
needs while considering their whole financial situation with clear
communication and follow up.
◦ Teaching and educating customers how to use self-service banking.
• Products and Services
◦ Opening/Auditing/Closing: Accounts, Loans, Credit Card, Insurance,
Superannuation for personal and non-personal banking
◦ Foreign cash exchange, international transactions, travel money
cards.
◦ Managing, retaining and increasing the deposit book of the branch.

• Financial/Customer Service
◦ Execution of strategies to grow loans and deposits
◦ Generating loan approvals - Home loans, business loans, credit
cards, personal loans
◦ Execution of strategies of customer acquisition and retention
• Marketing Committee
◦ Organising Community Bank events for local schools, sporting
events and other community projects
◦ Actively promoting the bank by contributing community events
◦ Budget reviews and allocating funds
• Business Development
◦ Building ongoing relationships with new and existing customers
◦ Identifying new business opportunities through networking
◦ Establishing and nurture strategies to connect with new businesses

• Please refer to Commonwealth Bank position as Assistant Branch Manager
as similar.
• Additional
◦ Hosting, attending and volunteering community events.
◦ Managing the performance of the branch by ensuring that clear
targets and standards set and monitored
◦ Managing - high level of customer service, day to day branch
operations, staff leave, assisting to achieve branch targets, staff
conflicts & challenges

• Aviation Health - First aid and Security
◦ Trained and competent to act in life threatening medical
emergencies and first aid.
◦ Completed biannual written and practical exams regarding aviation
health.
◦ Completed biannual exams and trainings regarding safety and
security.
◦ Updated with new policies and procedures to reflect the current
aviation environment.
◦ High attention to detail regarding security checks and remaining
vigilant during flight.
• Hospitality and customer service
◦ Trained and competent in delivering professional service to our
customers.
◦ Ability to handle and communicate customer complaints and
conflicts.
◦ Enthusiastic and open minded to changes in the hospitality
procedures.

• Compliance and Risk Management
◦ Coaching my team to reduce risk of Anti-Money Laundering and
Counter-Terrorism Financing.
◦ Identification for transactions adhering to the Australian Securities
& Investments Commission.
◦ Responsible sales of products following the Australian Prudential
Regulation Authority.
◦ Completing audits in the branch for compliance within the business.
• Customer experience
◦ Identifying the best products or services suited to my customers
needs while taking into account their whole financial situation.
◦ Clear communication and following up with customers.
◦ Observing staff with their customer interactions, providing feedback
and coaching.
• Products and Services
◦ Reviewing customers whole financial situations, loans, insurance,
superannuation, cash and credits, to identify customers need\s.
◦ Foreign cash exchange, international transactions, travel money
cards.
◦ Managing, retaining and increasing the deposit book of the branch.
Knowing what gains and losses have been made.