Ticket seller/support desk manager
"Platinumlist"
مجموع سنوات الخبرة :13 years, 1 أشهر
11 - 2012 - 05 - 2013 - "Platinumlist" (Dubai, U.A.E.) - Ticket seller/support desk manager.
Worked with projects Cirque Du Soleil, Swan Lake ballet, Sandance festival, David Guetta, Justin Bieber, Noel Ghallagher, Julio Iglesias, Tiesto, Nasimi beach and many more concerts.
My responsibilities as a ticket seller were explain customers about future concerts, prices, seats, terms and conditions, to sell tickets and put customer database to Platinumlist website. As a Customer support desk manager I was solving problem with unhappy customers at the concert venues, helping them and filling reports to management.
06 - 2013 - 06- 2014 - "Alchemy Project-Tixbox" (Dubai, U.A.E.) - Operation manager.
An operations manager I played a vital role in ensuring that the day-to-day operations of a business run smoothly. My responsibility for ensuring that effective methods are put into place so that the company of employment runs to its maximum productivity.
The main responsibilities of an operations manager include handling the logistics of the organisation, preparing budgets and inventories, and overseeing the supervision of employees.
I was responsible to build good customer relations, monitor and assign work to Operational staff, while monitoring and reviewing all the tasks of Operations under the assignment and supervision of General Manager. Manage, monitor and reconcile the physical ticket booth sales as well as POS machines and guarantee the exact calculation between system report and cash collected, prepare reports based on the operations of every event to determine efficiency and effectiveness of TIXBOX services. Maximize operational performance by providing the right staff management and technical advice; resolve problems; assist operational personnel, issue necessary warnings, and advance in new techniques to detect and diagnose potential network problems, maximize operational performance by providing the right staff management and technical advice; resolve problems; assist operational personnel, issue necessary warnings, and advance in new techniques to detect and diagnose potential network problems, achieve operational objectives set by TIXBOX management & General Manager by contributing operational information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production plans, increase productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change and all necessary tasks related to operations management General Manager.
Projects: "Cirque Du Soleil - Dralion", "Swan Lake", Tamer Hosny concert, "Illusionists", Mike Tyson.
12 - 2010 - 06 - 2011 - "Reiss" Landmark International (Dubai, U.A.E.) - Sales person.
Main Responsibilities: • Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.
08 - 2011 - 10 - 2012 - "Tomorrow's trends & tools" (Vilnius, Lithuania) - Merchandiser.
Main Responsibilities: • Determines call schedule by reviewing priorities with supervisor; discussing special instructions, product promotions, new products, and price changes.
• Maintains customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.
• Maintains store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.
• Maintains inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products.
• Completes call report by observing display and pricing of competitors' products.
• Helps field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.
• Maintains quality results by following and enforcing standards.
• Enhances merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Since 1999-2011- Vilnius Salomejos Neries gymnasium, Lithuania ( 12 classes)
10 - 2010 - 11 - 2010 - "CanCan pizza " UAB "Delano" (Vilnius, Lithuania) - Waiter
Main Responsibilities: • Serving customers
• Preparing tables, taking orders, making drinks
• Serving banquets
• Cash handling
06 - 2010 - 10 - 2010 UAB "Play" (Vilnius, Lithuania) - Sales person
Main responsibilities: • Greet customers and ascertain what each customer wants or needs.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.