بافان Gupta

Developing effective sales plans using sales methodology.
Developing and managing relationships amongst Key and Named accounts in the Middle East Market.
Managing a portfolio of accounts to achieve long-term success.
Acting as the point of contact and handle customers’ individual needs.
Generate new business using existing and potential customer networks.
Conducting second level software demonstrations to showcase the operation aspects of the software and clear their queries.
Helping companies benefit through technology and improve customer service and revenues. (B2C sales)
Managing a team of inside and outbound sales and ensure coordination within the team along with the consulting team.
Maintained, tracked and reported all market related information about our competition in terms of new products, prices, activities, strategies and trends to the team.
Prepare necessary paperwork (contracts, deeds, closing statements etc.)

Provide guidance and assist buyers in marketing/purchasing property for the right price under the best terms
Determine clients’ needs and financials abilities in order to propose solutions that suit them
Perform comparative market analysis to estimate properties’ value
Maintained, tracked and reported all market related information about our competition in terms of new products, prices, activities, strategies to the team.
Prepare necessary paperwork (contracts, deeds, closing statements etc)
Develop networks and cooperate with attorneys, mortgage lenders and contractors.

Property Consultant / Sales Executive - March 2015 to February 2016

Explained the benefits of buying a Damac Property, using features, statistics and Site visits to potential clients.
Understanding a client’s budget by asking relevant questions, then offering a price, negotiating around it & recording the deal.
Involved myself in identifying potential end customers via promotional stands, road shows and trade shows.
Built relationship with clients that transcended into a consultation process, and ultimately revenue for the company.
Devoted 4 hours a day to qualitative cold calling, thus generating the highest number of leads for my team.
Organized a structured database of clients and properties sold, in order to use this data and statistics for forecasting revenue for later months.

• Assign work and supervise team member performance in all Front Office areas including Guest Services, At Your Service, Concierge and Front Desk.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Review shift logs and document pertinent information in logbooks.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

• Maintain complete knowledge of:
1) All hotel features/services, hours of operations.
2) All hotel restaurant food concepts, menu price range, dress code and ambiance
3) All hotel room types, numbers/names, layout appointments, amenities and locations.
4) All hotel room rates, special packages and promotions.
5) Daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms.
6) Room availability status for any given day

• Maintain positive, friendly and helpful behaviors. Ensure practice the three steps of service as outlined in the Ritz-Carlton Credo.
• Maintain complete knowledge and compliance with all hotel and departmental policies and procedures
• Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures.
• Assist in the coordination of compliance with guest’s needs, requests, and personal preferences.
• Positively impact the hotel revenue by focusing on Transport revenue.
• Collect and energize the guest preference process.
• Provide guest with all information on tours, city and restaurants either through sales, reconfirmation or bookings
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cross exposure at the Club Lounge for over 3 months.
• Cross exposure at Telephone Operators for 1 month.

6 Months hospitality internship program