Sr. Officer Planning and QM
Confidential
Total years of experience :22 years, 4 Months
Strategy and QM
- Conduct business process and system analysis for all functional and cross functional business processes
- Strategy planning and development of BSC, KPIs and performance management in all levels of the BU.
- Manage and facilitate the organization PMS through current state analysis, development, review and refinement of business objectives and KPIs measurement
- Manage organization alignment, performance measurement and reporting across the organization.
- Improve performance monitoring and evaluation process based on customer feedback and business needs
- Develop SLAs performance measurement and monitoring of performance results
- Develop risk management framework and implement risk analysis for Academy’s core business
Develop operating procedures and policies for all key processes (Education, Sport, Sport Science, Catering, Corporate services)
- Develop and implement HACCP/ ISO 22000 Food Safety Management System
- Facilitate key process modelling
- Manage the setting up and implementation of quality auditing system
- Present Strategic and Quality Audit Reports to relevant department and top management
- Coordinate improvement initiatives
- Facilitate and coordinate self-assessment and RADAR scoring based on the EFQM model
- Secretary of the Board of Directors, responsible for meetings scheduling, agenda, minutes of meetings, documentation and communication of the meetings outcomes.
Improvement
- Evaluate and prioritize improvement projects based on the EFQM model.
- Member of the self assessment team evaluating the organization using RADAR scoring based on the EFQM model.
- Established Risk Management framework and risk analysis
- Develop and implement HACCP system in the Academy’s Catering unit, achieved external certification by SGS.
- Developed and established AZF/AKH Food Hygiene Committee (Deputy Chair) to improve and monitor food safety practices within Aspire Zone and Katara.
- Developed sport programs and organization assessment framework based on EFQM model
Process Management
-Developed, implemented and maintained processes for the company's core business activities (e.g. Production, Hygiene, F&B, Stores, HR etc.) to comply to ISO 9001:2008 and International Industry Standards.
-Carried our internal quality audits and monitoring of corrective actions implementation
-Follow up, closing and reporting of Airline Customer Complains
-Alignment of company’s quality management systems to ISO 9001:2008
-Daily inspection of Production and Operations Performance Criteria according to local and international food safety standards, approved airline menu specifications, GLP standards, airlines industry standards (e.g IFCA, IFSA, ICQA) etc.
-Performed Food Suppliers Certification Audits based on HACCP, SQF and Airline Industry Safety Standards.
-Develop KPIs and review performance results
Improvement
-Member of ERP post-implementation project to evaluate the success and benefits of the system implemented and perform gap analysis to increase its application to be used for automation of different processes in the company.
-Carried out productivity improvement, products quality and cost saving studies and prepared full reports to be presented to different stakeholders
-Process re-engineering to improve business performance
Process Management
-Developed & implemented processes for Customer Service, Sales & Marketing, HR, Finance, Procurement & Contracts to comply to ISO 9001:2000 and International Customer Service standards.
-Scheduled, coordinate and conduct internal quality audits and monitoring of corrective actions implementation (Scope: property development, property management, facilities management and support functions such as HR, procurement, finance, security services, etc.)
-Document control & management for three group entities
-Alignment of group quality management systems to ISO 9001:2008
Improvement
-Member of CRM implementation project to develop process maps to be used for automation of different processes in the company.
-Organized Quality Circles
-Developed and implemented key business processes KPIs linked to balanced scorecard & performance management system
-Process re-engineering to improve business performance
Excellence
-Member of Business Excellence project in preparing and reviewing the submission document to Dubai Quality Award and Dubai Holding Excellence Award.
-Part of assessment team to conduct company’s self-assessment based on the EFQM excellence model
-Assist in developing of Business Excellence framework and in preparing the submission document for Dubai Quality Award, resulting in company wining the DQA award in 2008.
Compliance
-Ensured compliance of DHCC policies and regulations to Local Government and International laws, regulations and standards related to Health, Safety and Environment.
-Conducted pre-operating safety and/or environmental audits and regular inspections of all facilities within DHCC (retail food operators, clinical and non-clinical operators)
Process Management
-Developed procedures based on Quality (ISO 9001:2000), Environmental (ISO 14001) and Safety (OHSAS 18001), local and international regulatory requirements and maintain quality/ safety management system
-Managed complaints from clients, regulatory agencies and/or community.
-Responsible to implement and maintain company’s QMS based on ISO 9001:2000 Standard.
-Scheduled, coordinate and conduct quality and environmental internal audits and monitored corrective actions implementation
Improvement
-Member of CRM implementation project - process mapping and internal auditing
-Developed Food safety Guidelines for DHCC, checklist and audit criteria for retail food operators in accordance with DM, HACCP and FDA requirements.
Excellence
-Assist in developing of Business Excellence framework based on the EFQM model and in preparing the submission of document for DQA, resulting in the DQAP award in 2005.
Third party quality management certification and consultancy. Responsible for Middle East and Africa. Certification, training, auditing, food safety auditor on behelaf of Dubai Municipality, Jebel Ali Free Zone and Sharjah Municipality.