Pavan Kumar Singh

Managing and coordinating zonal operations to drive performance, ensure policy compliance, and deliver high-
quality services.
Leading cross-functional teams, expanding assessment infrastructure, managing costs, and building strong partner
relationships.
Adept at monitoring KPIs, resolving operational and technical issues, and ensuring sustainable service delivery
within budget and regulatory frameworks.
Strong communicator with a focus on continuous improvement, team development, and risk management.
Experienced in client presentations, performance reviews, and stakeholder collaboration to achieve zonal targets
efficiently.

Job Profile
Responsible for ensuring adherence to TAT across all business lines while maintaining high channel satisfaction
through efficient and prompt service delivery.
Focused on enhancing end-user experience by proactively resolving issues and providing dedicated support for
Apple devices, ecosystems, and related services.
Additionally managed service delivery and troubleshooting for Google platforms, ensuring seamless performance.
Oversaw buffer stock management, monitored overall service quality, and ensured timely scrap disposal at the
branch level.
Regularly conducted technical updates and knowledge-sharing sessions to keep teams aligned with evolving
technologies.
Accountable for service operations across Uttar Pradesh (excluding NCR), ensuring uniform service standards and
operational excellence throughout the region.


Roles & Responsibilities
 Managed in-house service operations for Apple, Realme, Asus, Boat, and Flipkart PL products at brand-
authorized locations.
 Ensuring business viability and branch P&L month on month.
 Optimized operations to improve cost efficiency and productivity.
 Working closely with cross functional departments like feedback, call centers, accounts to ensure objective
completion.
 Aligned for AR collection billing amount from service franchise partners.
 Ensuring regular quality audits and technical audits of service partners along with smooth SCM movement.
 Handle escalations from different quarters - customers, client care and technical teams, resolve the issues
and effectively communicate the status across the board.
 Create a culture that supports innovation and creativity while delivering high volume in a predictable and
reliable way.
 Keep the team motivated to go beyond the expected in execution and thought leadership.

Managing and coordinating zonal operations to drive performance, ensure policy compliance, and deliver high-
quality services.
Leading cross-functional teams, expanding assessment infrastructure, managing costs, and building strong partner
relationships.
Adept at monitoring KPIs, resolving operational and technical issues, and ensuring sustainable service delivery
within budget and regulatory frameworks.
Strong communicator with a focus on continuous improvement, team development, and risk management.
Experienced in client presentations, performance reviews, and stakeholder collaboration to achieve zonal targets
efficiently.


Responsibilities
 Oversee and coordinate all operational activities across the zone to achieve performance and business
targets.
 Drive and support zonal teams to meet assigned goals and ensure policy and process compliance.
 Expand and maintain assessment-compatible node infrastructure and ensure cost-effective operations.
 Build and sustain strong relationships with clients, partners, and stakeholders.
 Lead planning and delivery to ensure efficient, sustainable, and KPI-aligned operations.
 Review performance metrics (daily/weekly/monthly) and implement improvement measures.
 Collaborate with Delivery, Sales, and Admin teams for seamless execution and risk management.
 Manage external agencies and handle crowd management where required.
 Motivate, coach, and develop team members to enhance productivity and service quality.

Job Profile
As a Zonal Support Executive for UP&UT, I was Responsible for the overall growth of business and stability of
operation of the region. I Handle team of Implementation and Service Engineers. Directly responsible for the
Services of all the clients for Smart Learning Classes.
Roles & Responsibilities
Ability to plan for existing & additional work demand (vendor development), ensures TAT is maintained in terms of
technical assistance provided by Engineers & School coordinators to close maximum calls in first visit.
Managing implementation, co-ordination and completion of sites as per given timeline.
Train and maintain Engineers and support staff for error free implementation and service calls.
Planning to keep a close check on warehouse in-charge for maintenance of stock levels to ensure call closure of
service calls within committed TAT.
Maintaining cordial relationships with Schools and Marketing Team for smooth operations

Prognosys I was taking care of whole Hardware and Network
Infrastructure. Taking care of file server and print server. Providing support to users related to
their hardware issues. Maintaining IT assets managing vendors, managing outlook mailing
solution (Creating, Deleting and describing quota) through control panel. Prior to that I was
supporting project related to RSBY (Rashtriya Swasthya Bima Yojna), in context of an Technical
Auditor, taking daily backup, Installing and preparing kits for field engineers, providing online
and telephonic support for resolving queries in field operations

In HCL infosystems pvt ltd, I was handling the resolution queries regarding the Information System / Software &
extending onsite support to the clients including maintenance of hardware/software support.

Troubleshooting problems pertaining to System Performance, DNS, DHCP & Active Directory

Coordinating with engineers to resolve escalated calls and achieve higher customer satisfaction matrices;
monitoring performance of service engineers & providing necessary feedback.

Provide The Desktop Support and Resolve Software & Hardware Problems.


Install, Configure & Maintain the SERVERS for SBI.