Shweta Pawar

All types of vehicles are available on hire to accommodate the need of expats and corporate organization at economical value
 Keeping a track of opened and closed contracts
 Preparing outstanding statements, invoices and receipts
 Processing the bank transfer payments and updating our system
 Visiting offices and companies to sell our best offers beneficial to the customers
 Providing Quotations as per the customers requirement.
 Connected with people in a 1- on-1 environment to ensure the best customer service possible.
 Collected and delivered finished vehicles to customers ensuring maximum workflow efficiency.
 Promoted repeat business with top-quality service and personable attitude.
 Logged customer and vehicle data in company computer system, detailing services performed and labour hours.
 Maintaining employee monthly salaries and other office administration work

• Obtain customer information such as name, address, and payment
method, and enter orders and keep records of customer interactions or
transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.

• Assisting individuals and mostly corporate lease clients to service
their vehicles according to our maintenance standards.
• Arranging clean replacement vehicles as per the appointment schedule given to the clients. Preparing a
list daily and informing the clients to take their ready vehicles back after service.
• Closing lease contracts on completion by inspecting the
vehicles and charging the customer for any damage.
• Opening both rental and lease contracts as per the
standard operating procedures.
• Handling chauffeur driven vehicle reservations from in and
out of Kuwait and confirming them accordingly.
• Attended the Kaizen training and preparing presentations
on the training context.
• Trained and mentored new employees to maximize team
performance.

*Reporting to Guest Relation Manager.
*Responsible to look after the VIP guest and prepare the VIP suites.
*Responsible to keep the VIP lobby area clean and presentable.
*Coordinating with housekeeping to get the rooms cleaned and make sure all the special amenities required are present.
*Welcoming the guest and informing them about all the added perks with their room package.
*Assisting the guests continuously throughout their stay by giving them special care and attention.
*Booking spa appointments with the Banyan tree spa.
*Assisting the guest by doing a personalized checkout and bidding them a warm farewell.
*Updating the client database and preparing the birth certificate on behalf of the hospital as a souvenir.
*Giving a tour around the hospital for prospective guest.
*Appeared for TOEIC test as per the standards of Banyan tree.
*Availed training in telephone skills, Customer care, Fire training & Fire fighting, Empowerment and *Banyan Tree Roots & Orientation.
*Handling and trying to resolve client complaints or if required to be reported to the higher level.

• Welcoming the guest and informing them about all the added benefits of their room package.
• Updating the client database.
• Appeared for TOEIC test.
• Availed training in telephonic skills
• Client Empowerment and Banyan Tree Roots & Orientation.