AVP - Finance Operations
Aircel Ltd.
Total years of experience :33 years, 7 Months
Highlights:
• Control of complete Global voice finance operation,
• Responsible for the P/L of Voice Business of $110mn.
• Instituted adequate accounting controls and initiated cost audit and management of Foreign Exchange / Hedging
• Undertook analysis of business risk, sales control and purchase contract for call selling business
• Management of internal controls, financial risks, fund management
• Worked on preparing, monitoring and managing financial budget, cash management and working capital
• Control on Rates management and route management of voice minutes trade on day to day
• AR/AP management including settlements of the voice business
• Overview control of Customer satisfaction management
• Commercials of Network control for optimal routing of calls.
• Effective People management, work on job rotation and Job satisfaction.
From Jan ‘13 to Jun ’13 with Powerwind Ltd. (Previously known as R K Wind Ltd.), Gurgaon as Chief Finance Officer
Highlights:
• Adeptly worked on preparing, monitoring and managing financial budget, cash management and working capital
• Astutely ensured cost effective fund management as well as successfully improved efficiency of business processes to reduce cost
• Involved in working on financial modeling, taxations, excise duty, insurance matters customs & service tax, etc.
• Undertook management reporting for business finance
• Assured preparation of annual accounts and audited the same within agreed time frame
• Instituted adequate accounting controls and initiated cost audit and management of Foreign Exchange / Hedging
• Worked on carrying out innovation for raising of finance to improve business efficiency and new business
• Effectively dealt with all Government for regulatory approvals and Legal & Shareholders Compliances
• Led HR and Administration of company entailing Govt. compliance of PF, ESI, etc.
• Successfully closed a financial deal of Rs. 250 Crores.
May' 08 to Sep '12 with Tata Communications Ltd., Pune as Vice President
• Oversaw complete Global Business Finance Operations within customers services operations
• Monitored and controlled EBIDTA of Voice Trading Business
• Carried out analysis of risk for sales business decision/ call selling activity
• Administered functions pertaining to AR/AP Management, Global Cash Management, Global Collections & Billing, Credit Risk Exposure and Accounts Payable for wholesale voice settlement
• Involved in direct short-term and long-range planning as well as developed budget to support strategic business goals
• Managed internal controls, audits and SOX compliance as per US law
• Created functional business operating plan
• Managed contract renewal, commission payout and legal aspects of commercial agreements
• Undertook analysis of business risk, sales control and purchase contract for call selling business
• Played a key role in establishing channel network and business plan for the channel of retail business PAN India
• Handled partners commercial activities and monitored global operations for complete cycle from Order to Cash (O2C) entailing: o Global acquisition of customers till cash realization/churn of the customer from the network
• Set up performance goals, allocated resources and assessed policies for senior management
• Worked on functions like Cross & Up sale, Customer Complaints, Dispute Management and Churn Management for commercial activities
• Looked after outsourced KPO operations through Call Center
• Successfully built a strong Operations team from the scratch in 2008 after VSNL take over • Significantly set up
o Channel Network Business Model PAN India
o Complete out sourced module for business finance operations through setup of KPO
•
Deftly reduced: o AR from 1300 Cr. to 700 Cr. in 2 years of time span
o Functional OPEX >10% on YOY achieved
• Rewarded with: o Best People Centricity Quality Award in 2012
o Best Performance Award in 2012
o Go Green Award for Paperless Work in 2012
o Best Team Performance Award in 2011
o People Management Award
Mar '07 to May '08 with Bharti Airtel Ltd., Delhi as General Manager - CSD Operations
• Served as an Operations Head for the IT Infrastructure Development for the customer service Delivery function
o It was more of strategic position from management prospective
• Offered a significant contribution during Airtel was going for consolidation and on concept of "One Airtel" where it was making converged processes for the 3 lines of businesses like Mobility, Landline business and Enterprise Business.
o Aligned all business processes to give customer common experience for all the segments and developed software applications accordingly
o Administered end-to-end program management of transformation project and transformation of CRM, order management and billing project
o Carried out business requirements analysis and solution designing for all process from core to cash
o Undertook process validation and converge solution designing
o Reviewed Project with IT Team
o Monitored various milestones of the project and its implementation
PREVIOUS EXPERIENCE
Nov '03 to Feb '07 with Reliance Communications Ltd., Delhi/Chandigarh as Head Commercial Operations
• Built a strong Operations Team from the scratch in 2003 after launch of New circle
• Successfully established: o Stores for the sales and customer operations in Haryana
o Complete channels and agencies network in Delhi/Haryana
• Significantly achieved lowest churn rate in customers for Haryana circle
• Recovered approx. 100 Cr. from bad debts through special drives
Jul '96 to Nov '03 with IDEA Cellular Ltd. (ESCOTEL), Meerut/Delhi as DGM - Finance
• Performed various roles in Finance Department like Head Finance - UPW Circle & National Head of control function
• Received Service Excellence Award for developing and implementing Finance Control Process Nationally in 2000
Feb '94 to Jul '96 with Modi Xerox Ltd., Rampur as Finance- Plant Controller
• Rewarded with Grand Slam Award in 1995 for successful implementation of Standard costing in Plant
Apr '91 to Feb '94 with Shriram Honda Ltd., Rudrapur as Assistant Manager Finance
Apr '90 to Apr '91 with HCL Ltd., Dehradun as Accounts Officer
PROFESSIONAL ENHANCEMENTS
• Attended training on Programme Management and Six-Sigma