Accountant/Customer service/Sales Associate
LIWA Trading Enterprises
Total years of experience :8 years, 5 Months
Customer service/Sales Associate ● June 2011- Date
LIWA Trading Enterprises Dubai
RESPONSIBILITIES
❖ First point of contact for the client
❖ Promote new products to walk-in customers and record orders
❖ Handle and resolve customers' complaints
❖ Explain products' value and capabilities to customers
❖ Provide direct customer service by informing them of products and services
❖ Ensure that customers are directed to the appropriate aisle
❖ Identify sales opportunities and follow up on existing accounts for business developmentProcess payments in terms of cash, vouchers and credit cards
❖ Verify the validity of paper money and credit cards
❖ Maintain stocks and inventory
❖ Stock shelves with appropriate products and ensure correct price tagging
Receptionist ● January 2009 - April 2011
Innovative Vision Uganda
RESPONSIBILITIES: ❖ Receive and relay telephone and fax messages appropriately
❖ Greet customers as they come in and provide visitors' badges
❖ Receive and distribute mail
❖ Maintain filing system and inventories
❖ Assist in planning meetings by providing administrative support
❖ Respond to queries put forward by customers
❖ Monitor use of supplies and replenish as and when needed
❖ Assist the Executive Director and other staff as directed
Receptionist ● February 2006- December 2008
Gets Uganda LTD
RESPONSIBILITIES
Reception Management: ❖ Welcoming visitors by offering and maintaining a comfortable environment and ensure personnel the visitors are seeking are notified of their arrival.
❖ Organizing appointments where necessary and schedule meeting rooms, ensuring the rooms are kept clean and prepared.
❖ Receiving and sending of all documents, including mails and couriers, also sort and distribute to the office; maintain the courier and mail receiving/sending procedures as well as assist in further development of the systems procedures.
❖ Assist employees in dialing international calls and maintaining log book for recording purposes.
❖ Ensure a neat and clean appearance of the reception area and that company literature in that area is displayed in the correct manner, and keep high grooming standards.
Institute of Certified Public Accountants ● 2007 - 2011 Certificate
Advanced level Certificate ● 2003 - 2004