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Pearl Joemily Misolas, Guest Service Associate

Pearl Joemily Misolas

Guest Service Associate·Avenue Plaza Hotel

Philippines

Bachelor's degree, Secondary Education Major in English

Work experience

Total years of experience: 1 years, 8 months

Guest Service Associate

October 2024 - January 2026

Avenue Plaza Hotel

Naga, Philippines

October 2024 - January 2026

As a Guest Service Associate, I was responsible for providing professional customer support by assisting guests with inquiries, requests, and concerns while ensuring a positive service experience. I handled administrative and coordination tasks in a fast-paced environment, including scheduling, reservations, and maintaining accurate records. My role required strong communication skills to effectively coordinate with guests, team members, and different departments to ensure smooth daily operations. I also managed multiple responsibilities efficiently, resolved concerns promptly, and maintained a high level of organization, reliability, and attention to detail — skills that closely align with the responsibilities of a Virtual Assistant role.

Company industry:
Hospitality & Accomodation

Teacher Support And Student Intervention Team Lead

February 2024 - May 2024

Milaor National High School

Naga, Philippines

February 2024 - May 2024

During my teaching experience, I was responsible for managing classroom activities, preparing instructional materials, and maintaining organized lesson plans and student records. I communicated effectively with students, cooperating teachers, and school staff to ensure smooth coordination of academic activities and daily tasks. The role required strong time management, adaptability, attention to detail, and the ability to handle multiple responsibilities in a fast-paced environment. I also developed strong administrative and communication skills through scheduling activities, monitoring student progress, preparing reports, and providing consistent support and guidance — experiences that strengthened my organizational and coordination abilities relevant to a Virtual Assistant role.

Company industry:
Training & Education Center

Education

Bicol State College of Applied Sciences and Technology

July 2024

July 2024

Bachelor's degree, Secondary Education Major in English

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

I was a consistent Dean's Lister. I was an officer in our English club called League of Language Detectives.

Skills

Administrative
Intermediate
Administrative
Intermediate
Email Management
Intermediate
Email Management
Intermediate
Customer Focus
Intermediate
Customer Focus
Intermediate
Customer Support
Intermediate
Customer Support
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Organization
Intermediate
Organization
Intermediate
Calendaring
Intermediate
Calendaring
Intermediate

Languages

English
Intermediate