Pedram Eslami

• Managed operational budgets and financial performance within a high-revenue
environment.
• Improved profitability through cost control, operational efficiency, and effective
team leadership.
• Strengthened governance and compliance processes, supporting improved audit
outcomes.
• Led and developed a team of more than 25 employees, promoting accountability
and high service standards.
• Implemented improved cash-handling procedures to strengthen financial controls
and reduce operational risk.
• Collaborated with marketing and commercial teams to increase customer
engagement and venue activity.
• Managed relationships with VIP customers to enhance customer retention and
premium service.

• Managed operational performance, budgeting, and cost control across business
activities.
• Implemented operational improvements that strengthened efficiency and service
delivery.
• Analysed performance data to support commercial decision-making and growth
strategies.
• Ensured high standards of customer experience while maintaining strong operational
control.

• Analysed operational processes and identified opportunities to improve efficiency
and reduce costs.
• Supported business owners with operational planning, staffing structures, and
service delivery improvements.
• Implemented practical processes to strengthen day-to-day operational performance.
• Assisted with customer service strategies and retention initiatives to improve repeat
business.

• Managed day-to-day operations including staffing, budgeting, and service delivery.
• Improved operational efficiency through supplier negotiations and effective cost
management.
• Led and developed a team of more than 30 employees, improving productivity and
retention.
• Introduced customer experience initiatives that increased repeat business and guest
satisfaction.
• Supported recruitment, onboarding, and leadership development.

• Managed budgeting, forecasting, and operational costs within a busy gaming venue.
• Identified opportunities to reduce operational expenses while maintaining service
standards.
• Improved team productivity through training, coaching, and structured performance
management.
• Maintained consistently high levels of customer satisfaction and service delivery.
• Acted as senior point of contact for operational issues, compliance matters, and
customer disputes.

• Supported operational performance across front office, food and beverage, and
guest services.
• Contributed to improvements in guest satisfaction and service delivery.
• Implemented process improvements that reduced service delivery time and
improved operational efficiency.
• Managed cross-functional teams to maintain operational standards and service
quality.