Pelayo Edcel

Key responsibilities:
Certified Trainer for Ordering and Onboarding
Certified LEON Project facilitator
Certified Public Sector facilitator
Certified Global Enterprise Advisor Specialist
Analyze current and past data performance
Facilitating a class from pre-process and process of the project to meet business needs.
Look at recent business performance and identify trends Prepare reports on the above information and communicate the insights of these reports to the broader business
Consult with the management team to develop long-term resolution plans and course of action
Suggest improvements and create training material based on the above information

Key responsibilities:
Handle escalation request from tier 2 support. Look at recent business performance and identify trends
Prepare reports on the above information and communicate the insights of these reports to the broader business
Consult with the management team to develop long-term resolution plans and course of action

Key responsibilities:
Customer Service Associate in Alorica-Philippines more than a year handling Retail line of business.
Prepared reports on the above information and reported the insights. Technical Support Representative in Alorica-Philippines for more than a year handling the following line of businesses:
Tier 1 and Tier 2: Kindle, Music Department, Prime Video Department, Fire TV Stick Department, Fire Phone Department, Cloud drive Department, Games and Software Department and Echo Department (Alexa devices). Mentor/ support for new hired agents for over 2 years.

Key responsibilities: Customer Service Associate in Alorica-Philippines more than a year handling Retail line of business. Prepared reports on the above information and reported the insights. Technical Support Representative in Alorica-Philippines for more than a year handling the following line of businesses: Tier 1 and Tier 2: Kindle, Music Department, Prime Video Department, Fire TV Stick Department, Fire Phone Department, Cloud drive Department, Games and Software Department and Echo Department (Alexa devices). Mentor/ support for new hired agents for over 2 years.