IT Customer Support Engineer
HCL Info systems
Total years of experience :3 years, 10 Months
IT Customer Support Engineer, HCL Info systems, Dubai, UAE Mar 12 -till date
IT Operations
• Manage the IT department with primary roles of recommending technical, functional and commercial expertise, promoting system usefulness, imposing IT policies and procedures, providing customer support and troubleshooting hardware and network issues.
• Establish and manage SLA's for the tickets for support.
• Organize documentation for all systems, procedures and policies on IT infrastructure.
System Administration
• Map client's needs, customize design solutions and troubleshoot complex network management.
• Plan, direct and control effective provisioning, installation / configuration, operation and maintenance of systems hardware, software plus related infrastructure.
• Engineering system administration related solutions for various operational needs.
• Installation, configuration, troubleshooting of business critical systems.
JOB RESPONSIBILTIES
IT Network Support - Quantum ventures
• Resolved helpdesk questions, provided over the phone assistance to client members, documented reports of service calls, performed remote assistance on staff desktops, etc.
• Challenged to handle troubleshooting of PCs, hardware maintenance, software installation, network maintenance, windows domain and help desk support.
IT Sr.FMS Engineer, CMS Info systems Pvt Ltd
• Creating and Deploying and upgrading latest windows operating system images to all the Pc's in the organization
• Troubleshooting and maintenance of Computer Network.
• Managing User Accounts and Profiles and giving Admin Rights to users in Active Directories
• Managing Data Access by using NTFS and Sharing Permissions.
• Installing and configuring of Printers within a Network.
• Implementing and Managing Corporate Email Systems using Microsoft Outlook at Client side.
• Managing of Antivirus MacAfee-EPO Agent Server for DAT Coverage.
• Desktop & Laptop troubleshooting of windows & other software's.
• Assembling and Troubleshooting of PC's.
• Managing Users, Groups and providing admin rights to the users.
IT Customer Support Engineer, HCL Info systems MEA
• Carrying out continuous performance tuning, hardware upgrades, and resource optimization. Maintaining a back-up on daily basis and restoring clients.
• Operated Avaya Telephone System with expert knowledge in adding, deleting, configuring and troubleshooting users' telephone settings.
• Creating and configuring Active Directories, DHCP, DNS, and GPO's.
• Creating deploying, configuring Virtual Machines using Hyper V terminal
• Full configuration of PCs, setting up user & group accounts and password security, internet and printers and scanners as well as IP camera installation.
• Minimizing security incidents by updating virus definitions, service packs and software patches. Supervising security, system and application logs from various devices & applications. Maintaining Symantec End-Point System Manager (Antivirus) for servers & clients.
• Installing and configuring dual boot between windows and Apple Macintosh PC's and Laptops
• Installing and configuring Linux Operating system.
• Developing and maintaining user relation by solving their problems and meeting their requirements.
• Resolved helpdesk questions, provided over the phone assistance to client members, documented reports of service calls, performed remote assistance on staff desktops, etc.
• Challenged to handle troubleshooting of PCs, hardware maintenance, software installation, windows domain and help desk support.
• Handled installation and troubleshooting of OS (Windows XP/Vista/2000/win7/win8 related application software)
• Carried out service support for branded desktop PCs, workstations and servers of all models.
Working as a IT support Engineer
IT Sr.FMS Engineer, CMS Info systems Pvt Ltd., Mumbai, India Aug 10 - Mar 12
IT Network Support, Quantum Ventures., Mumbai, India Jun 09 - Jun 10
➢ B.E in Computer Engineering from SIES Graduate School of Technology, Mumbai University, Mumbai, India
➢ Diploma in Computer Engineering, VSVN Polytechnic College (Autonomous), Tamil Nadu, India
➢ S. S. C, Atomic Energy Central School, CBSE BOARD, Mumbai, India