Operations and Account Management
Kitopi LLC
Total years of experience :8 years, 0 Months
Brand onboarding
Onboard brands into the Kitopi ecosystem at a 5.0 rating and maintaining the same with 0 < 1 rejection rate for the first 3 months.
Achieve the 15 days onboarding timeline with 100% listing quality - (Images, Description, Prices, Active Menu) - making sure that brands are 100% represented on all Aggregators with regards to images, description and menu.
Customer support
Engage with client customer base to help increase brand awareness, lead customer account set-up /sales, and maintain relations between client & customer base.
Resolving customer | brand complaints, all 86s, improving brand reviews and ratings on Aggregators(Deliveroo, Zomato, Uber eats, Talabat, Careem, and carriage).
Provide product/service support in order to establish proper channels of information and communication between the customer and the brand.
Market research
Carrying out market research in order to keep up to date with customer trends, as well as trying to predict future sales.
Developing strategies and managing marketing campaigns across the sales spectrum and online platforms to ensure that products and services meet customers’ expectations and to build the credibility of brands - Set timeline of orders volume for 1 - 3 months to achieve set target 20 orders in the 1st month, 40 orders in the 2nd month and 60 Orders in the 3rd month.
Meeting with brands and working with colleagues across multiple departments (such as human resources, cost managers, Procurement Manager, ERP team, PoSist team, Call Centre, QC etc) for smooth onboarding of brands.
Brand Growth
Ensure all brands grows at 25% month on month growth - drive growth by increasing customer satisfaction and brand excellence.
Brand expansion to other kitchens in month 4 - Set up the brand in other kitchens by end of month 4.
Data Analysis
Brand report Analysis - Confidently analyze report to support the brand decisions.
Marketing Budget and Aggregators - strategic decision to drive sales.
• Launch Support Responsible for training Hotel partners to achieve 75% online and utilization rates.
• Served as a lead point of contact for all hotel management matters.
• Product Development: Monitoring product performance associated support needs, identifying opportunities to upgrade or modify products so that they meet guests’ needs more effectively.
• Maintaining updated knowledge of company products and services with hotel partners and clients.
Led the contract signing of multinationals e.g
Lafarge Nigeria, Jumia Travel, save the children e.t.c
• Boast Revenue by 80% and RevPAR through the
introduction of Handy - Complimentary smart device that
elevates guest experience during their stay by providing
unlimited local & International calls, unlimited internet
access on the Go, latest travel finds.
• Ensure SOP implementation in all departments and checked
the same during routine operational checks.
• Fully responsible for all department productivity
• Managing and training the Front Office staff.
• Ensuring the front desk provides a professional and friendly service for guests.
• Dealing with guests complaints.
• Arranging staff scheduling.
• Acting as the liaison between General Manager and staff
• Provide advice, information and instrument on local OHS issues help promote OHS awareness.
• Report and investigate incidents, injuries and hazards and implement agreed control measures.
• Audit local area OHS compliance with regards to risk, emergency and hazardous waste management.
• Created site-wide company complaints recycling program, implemented more efficient manual handling and provided advice to management and staff regarding day to day safety issues thereby increasing to 80% safety consciousness.
This programme equips students with the skills needed to succeed at higher level management in the hospitality industry. The emphasis is on business, tourism development, sustainability, entrepreneurship, human resource management, financial decision making, events management and food & beverage studies
Mining engineering is an engineering discipline that applies science and technology to the extraction of minerals from the earth. Mining engineering is associated with many other disciplines, such as mineral processing, Exploration, Excavation, geology, and metallurgy, geotechnical engineering and surveying.