Manager operation - business development
LUGRAM TECHNOLOGIES LTD
Total years of experience :12 years, 3 Months
A key contributor to insights needed for sound business decisions, development and management of practical strategies to deliver functional business operations.
Identifying priority, analysis of business and technological trends and developing an environment fit for solutions that drive organisation & customer experience improvements.
A liaison consultant (c-level) between business technical solutions and board, by understanding and managing the needed information for advice to the board from the challenging technology management to strategy, using strong communication skills to elicit, document, analyse and validate business processes, systems, and solution requirements.
Delivery of the well maintained up to date reports, annual business operating plan and offering actionable recommendations that maximize service provision and increasing brand visibility.
Management of external operational relationships, working with other agencies at strategic level in support of mutually beneficial approaches to raise the profile and reputation of the organisation.
Participate in sales activities, developing a product or service mix, setting pricing and determining customer demand through data analysis.
Managed and increased the effectiveness and efficiency of support services (HR, IT, and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Developed the operations budget and monitored staff performance standards ensuring best value out.
A liaison consultant between technical solutions/ support groups, using strong communication skills, elicited, documented, analysed and validated business processes, systems and solution requirements
Ensured solution and transition requirements are analysed, decomposed into usable information and published online, making recommendations using web analytics gathered with third party reporting tools.
Partnered with all entity managers and acted as extension of community engagement and run programs for World Bank experts for further analysis.
Primarily established project plan baseline; defined project scope, secure the necessary resources, drive execution, monitored tasks, and handled changes, conflict and escalations.
Handled customers and stakeholders engagements and closely worked with the team to analyse the impact of internal and external parties’ issues (data gathering, conflict resolutions).
Participated in contract preparations, evaluation, execution and management, leading to the enhancement of organisation processes, procedures, standards and tools adoption.
Assisted World Bank consultants with activity coordination through review of weekly tasks generate and disseminate reports.
Ensured the 160 government entities’ staffs are provided with quarterly performance reviews and refresher training hence building capacity on effective management standards.
Key Accomplishments
The launch of Procurement Performance Measurement System (PPMS) milestone were on time, within the budget and focused on transparency and accountability to the 355 government entities as per required objectives.
Keep abreast with product applications, technical services, competitive market analysis, promotional trends through reading of pertinent literature and consulting.
Analyse the territory/market’s potential and determines the value of existing and prospective customers’ to the organization.
Responsible for the analysis of market segments and development of business cases and identifying new business opportunities and marketing strategies.
Developing teams and metrics methodology basing on performance of marketing trends for products with continued lifecycle analysis of competitor activity.
Handling cross function teams and locating members close to the customer for knowledge intimacy. E.g. IT, Sales, Marketing.
Monitored management students training facilities and ensured availability of resources to do the job.
Coordinating administrative tasks and making sure there is a well-conceived design document or blueprint for every project.
Key Accomplishments
Successfully re-branded the image of Regents University through the design of the various advertising materials using local papers, multimedia videos and webinar attracting national and international recognition.
The promotion of the re-branded Regents’ University image, services and educational cultures attracted both local and international students to effect better studies in a favourable environment.
Secured orders from existing and prospective customers through a relationship-based approach thus expedited the resolution of customer problems and complaints.
Demonstrated commitments to providing products and services to both existing and potential customers, selecting suited items to their needs and expectations.
Led, managed and motivated operational teams, to developing clear and effective proposals, achieving business objectives with the well executed verbal business communication.
Assist the team to navigate the organisation aligning needed resources and support to ensure specific client or customer initiative success.
Facilitate communication, opportunities, challenges and workflow to other team members and attend all client meetings and review.
Continuously improved on existing services through consistent pricing analysis, review and implementation of improvement activities.
Key Accomplishments
Planned and operationally managed deployment for seasonal events.
Created and implemented new internal procedures for improved sales support and technical teams.
Led, managed and motivated operational teams
Training community managers in technology awareness and provide functional testing of new records and systems developments prior to implementation.
Oversees education and training services to ensure that all staff members are adequately trained in new computer systems, hardware, and software.
Mobilize, coordinate resources and develop training plans and conduct data entry workshops with community managers
Facilitate the development and implementation of new technologies to improve efficiency, connectivity, and communication in the regional offices.
Provided technical support, communications and team management.
Provide technical support and advice regarding all office equipment, including computer hardware, and software applications.
Providing a strong staff service maintenance and proper functioning of all IT hardware, office equipment, and telephones used.
Aid in the implementation and integration of technical resources, and the installation of upgrades.
Ensure that the Office has the appropriate hardware and software to carry out its tasks.
Key Accomplishments
The proper functioning of computers and software applications in all departments were successfully completed within budget and on time.
The complete installation of software applications and hardware for smooth operations effected positively.
Various Clients
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