IT Specialist
Time Hotels
Total years of experience :18 years, 11 Months
-Ensure that all assets assigned to the department
run with minimum or no downtime.
- Ensure that all software runs with no output errors,
no response time problems, and according to the
defined specifications.
-Solve technical problems as reported by the users.
-Update the IT helpdesk system and accurately
record all helpdesk tickets.
- Keep accurate inventory records of all IT-related
hardware, software, and documents controlled by
the hotel.
- Ensure that all software license origins, media, and
manuals are kept in a safe place at all times,
retrieved for reference purposes alone, and only
with proper records.
- Carry out software and hardware installations as
instructed by the line manager.
-Gives recommendations to the line manager when
end-user deficiencies with the use of assigned
computers and software applications are detected
- Supervise the activities of outside maintenance
personnel as instructed by the line manager.
- Follow company policies and standard procedures
related to the department and job function
- Provide 24/7 emergency support for IT-related
issues and escalate to the senior manager and
when required.
Conduct interviews, hire and train new technical support/IT staff
Provide guidance and insight to upper management and procure buy-in
Report progress, including any changes made to plans and production
Contribute to product design and establishment of requirements
Delegate technical responsibilities and monitor the progress of projects
Deliver products consistently, on time, and on budget
Oversee user testing and report results—adjust requirements as needed
Work closely with project manager during all phases of the development lifecycle
Review all work produced by the development team
Ensure code produced meets company standards
• Management and maintenance of computer workstations/laptops
• Interacting with staff on a daily basis to be able to see and understand their IT problems and provide competent solutions to these problems
• Keeping the employees informed on the various technological changes that are taking place in the organization
• Communicating with management in regards to IT related issues
• Ensuring that the standard local licensing requirements are met and fulfilled
• Install and configure new computers and other IT equipment
• Keep track of IT supplies and equipment while keeping inventory to include procurement and disposal
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
• Training of staff to ensure they are able to competently use computer software and hardware
• Install, troubleshoot, repair, update and maintain Exchange server 2016, Micros Fidelio, Micros
and POS, Materials Control, Sun system servers, workstations and laptops.
• Deploy, maintain and configure CCTV Cameras and wifi in the resort
• Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
• Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.
• Setup and support audio/visual equipment for presentations and trainings on and off
site.
• Install and configure peripherals including scanners, external drives, monitors and other
peripheral hardware.
• Removal/disposal of non-functional equipment Software
• Provide software and system troubleshooting and support.
• Install, maintain, troubleshoot, and update operating systems and user applications.
• Proactively schedule software upgrades and patching.
• Assure that software is licensed, keep record of licenses.
• Track license and support contracts to include notification of renewal timeframe to
management.
• Monitor network to ensure network functionality and availability to all system users.
• Install, maintain, troubleshoot, and repair cabled, wireless and other network
infrastructure.
• Support existing/new server/s and administer access rights for all users in the office.
• Maintain local and server based anti-virus software.
• Inform and train users and management on how to adhere to Panari Resort local
security ICT policies.
• In case of virus infection clean out affected equipment.
• Ensure computer is set up prior to new staff hire start date and any related moves.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Request and setup new user accounts and email accounts
• Troubleshoot, and repair user accounts and email accounts, assist in resetting
passwords.
• Participation in research and recommendation of improved infrastructure processes and
technologies to include growth planning.
• Provide procurement assistance including, but not limited to, researching solutions,
engaging with potential vendors, making recommendations for product purchases and
evaluating bids.
• Test new equipment and applications and provide thorough feedback.
• Work directly with vendors to schedule repairs and maintenance.
• Request and evaluate services with vendors and service providers.
• Work with ISP and other outside vendors to ensure dependable operations.
• Work with vendors and vendor supplied systems to track service requests through to
completion.
• Train new and current employees on computer software and ICT systems.
• Create material and presentations for trainings and reports.
• Assess user capacity and suggest trainings and areas in need of improvement.
• Create and maintain inventory, which may include hardware, software and various items
such as laser printer cartridges and peripheral equipment.
• Maintaining documentation of processes, procedures, and troubleshooting guides.
• Monitor and report ICT expenses.
• Assist with preparation of operating budgets based on estimated and actual
expenditures for ICT systems and support needs.
• Keep ICT equipment, storage area and work area clean and organized.
REF: LETTER OF INTEREST
I am a Diploma holder in Information Technology and actively interested in building a career in your firm. I have been working with serena hotels as an ICT assistant manager
I have a keen interest to work with you and build a career. Having worked in ICT industry, I believe I have the ability and potential to be part of your team.
Attached please find my curriculum vitae with more details
Thank You in advance
Yours faithfully,
Peter Murage Wangai