Peter Shafik

HRIS Senior Specialist at Edita Food Industries

• Egypt
• My current job since April 2017

Oracle HRIS Specialist at Ghabbour Auto

• Egypt - Cairo
• January 2016 to April 2017

Corporate HRIS Supervisor at Integrated Diagnostics Holdings - IDH

• Egypt - Cairo
• September 2014 to December 2015

 Perform human resources operational and customer support services in Human Resource Information System (HRIS) support, Database Management, and Reporting.
 Responsible for the maintenance of configurations and table setups in HR modules while understanding downstream impact of configuration changes to other integrated applications.
 Ensure adherence to established processes and procedure and maintain the quality and integrity of the HR data.
 Perform Customer Support Services and Administrative Management Services for the HRIS.
 Handle, monitor, and manage Time and Attendance loading.
 Handle of general employee inquiries.
 Gather, analyze, organize, and plan new business requirements.
 Prepare required business reports to build a secured reporting repository for HRIS end users.
 Work with IT staff to develop new modules and add-hock features.
 Create and execute test plans and ensuring proper implementation.
 Perform quality assurance for all software modifications and/or enhancements as implemented.
 Perform research, analysis, and resolution on HRIS software problems.
 Prepare and disseminate informational and instructional communications to employees relating to HR processing, table updates, policy changes and/or mandates.
 Assist in developing training material and provide formal and informal training sessions to HR end-users.
 Identify opportunities for improving HR business processes through information system changes.
 Assess, prepare, generate, and submit Change Request Transmittals (CRTs) to application provider.

HRMS Application Consultant at HITS Technologies

• Egypt - Cairo
• March 2013 to September 2014

 Respond to requests for technical assistance from customers, via phone & electronically.
 Diagnose and resolve technical software issues, advice “HITS” users on appropriate action.
 Implement the customers’ business (HR/Payroll) policies and exercises on the software “HITS”.
 Train new customers’ users through presentations on how to use “HITS” and the current customers on the new purchased modules.
 Install, configure, integrate, and upgrade software “HITS” software.
 Follow standard help desk procedures, prepare activity reports.
 Redirect problems to appropriate resource.
 Identify and escalate situations requiring urgent attention.
 Track and route problems and requests and document resolutions on Microsoft CRM.
 Document operational manuals for the finished projects, work around steps and customers’ special exercises.
 Conduct demo meetings with pre-customers in order to express the valued features in the system in order to let them to be convinced by the software.