Senior Infrastructure engineer
ADNOC Refining
Total years of experience :21 years, 1 Months
Working in site projects section of IT Services-Abu Dhabi department, handling/coordinating IT projects within the scope of infrastructure such as video conferencing procurement and maintenance, TETRA radio service contracts.
Managing IT services for Crisis management & Business continuity centers.
Member of IT infrastructure and telecommunications DGS review committee.
Member of vendors registration committee evaluation in Telecom Integrators workgroup also member in ADNOC group EPC IT standards review taskforce.
Successfully implemented Managed print services that have substantial impact on overall printing cost and environment
Deployed green printing environment completely developed in-house, through internal SLA to manage ADNOC Refining printers’ fleet.
Tendering process of maintenance agreement covering Data Center, end-user PC, printers and expenses of resident engineers.
Member of Operational Excellence Focus Group to deploy best business practices, my main role was to study procurement of new services or utilize current contracts to get the P&IDs (Piping and Instrumentation Diagram) and As-Built diagrams digitized in CAD/RASTER format of ADNOC refining Abu Dhabi refinery.
Daily tasks in the Helpdesk providing support to end users.
Raise purchase requests and technically evaluate them plus other POs of IT hardware, printers, end user IT related devices and services.
Selling Laser, Bubble Jet, Portable and Dot Matrix Printers, Faxes and Multifunctional Machines.
Maintenance of various CANON Office Multifunctional Machines.
H.W. and S.W. support of NEC laptops.
Daily follow-up of the INTRACOM internal Network.
Installation and supporting PSD's (Public Security Directorate) Intranet-based Application Servers and clustered data base servers connected to DAS (Direct Attached Storage).
Implementing and supporting MS Servers (2000, 2003).
Implementing and supporting Symantec Antivirus Scan Engine 4.3.0.15 and Symantec Antivirus Corporate Edition 9.0.
Implementing and supporting Microsoft ISA 2000 Server.
Installing, terminating and testing network infrastructure, multi-mode, single-mode optical fiber cables and Cat6 UTP (R&M brand)
Implementing and supporting OCS (Oracle Collaboration Suite) Mail Server.
Implementing and supporting Personnel Access Control (INOVA Access Control System).
Sales and Customer Support for CANON products and other IT and security related products (IBM different Machines, Aopen Servers, CCTV and Security Control Devices).
Tier one Customer Support Engineer for Jordan Armed Forces of the above products.
Certified PRINCE2 Foundation
Certified ITIL V3