Senior Associate
Booz Allen Hamilton
Total years of experience :23 years, 7 Months
Executive leader on multiple multi $100-Million Programs for the US Federal Government.
Have worked with VA’s transition to Cerner Millennium as the Chief Medical Informatics Officer Liaison/Counterpart managing a team of 65.
Currently contributing to the Center for Medicare and Medicaid Services (CMS) healthcare.gov website as a leader on the Marketplace System Integrator (MSI) program. MSI is supporting CMS to manage over 1200 developers to deliver the closest thing to a national health insurance program in the US.
Filling the most senior IT and Informatics role in Aspetar, responsible to oversee and optimize all interactions between the hosiptal’s care providers and the processes and technology they use to deliver the highest quality healthcare possible:
· Leading the team responsible for ensuring all clinical processes are agreed and being followed, all clinical IT systems are fully operational and aligned to clinical processes, and that these systems are in a constant state of improvement using PDCA processes.
· Managing multiple service providers for the various systems in use.
· Responsible for technology roadmap and aligning it to the strategic objectives of Aspetar and Aspire Zone Foundation.
· Developed the 5-year Healthcare Informatics Strategy, of which the EMR is the foundation, and facilitation of world-leading athlete injury and preventive healthcare is the goal.
o Strategy includes numerous seamlessly integrated systems to deliver optimal processes and care delivery.
· Driving strategic initiatives at the leadership level by participating in a range of governance committees.
· Currently implementing ISO 27799 Health informatics -- Information security management in health.
· Sept 2017 completed a transition from a largely paper-based system to a Cerner Millennium Electronic Medical Record (EMR):
o Cerner 2015 code: Modules included Inpatient, Outpatient, CPOE, SurgiNet and Anaesthesia, Registration, Scheduling, Charge Services, Patient Accounting, HIM, PathNet: GenLab & Microbiology, RadNet (including all integration with modalities), PharmNet (including deep integration with OnmiCell), completely rebuilt Rehab documentation, and integrated with third-party systems using Orion Rhapsody.
o Implemented completely new clinical documentation, physician order entry, lab and pharmacy systems, robust integration with the radiology systems and biomedical devices.
· Implemented an agile, multi-tiered, optimization program for the EMR implementation to take steps to maximize system benefits.
Delivery expertise: Successfully delivered multiple US$ multi-million projects on numerous high-risk hospital programs:
• Three device Integration projects for a greenfield facility in Doha, Qatar (December 2014 - Present)
o Integrating a total of 93 unique devices and deploying 3700 repeat devices throughout the 1, 000, 000 sq. ft. facility
o These are complex logistics project across different teams requiring close management of resources, scope, time, and clearly documenting work completed.
• Implementation of two different solutions for the client, one is a complex and flexible staff scheduling solution, the other is an alarm management and escalation system.
• Desktop rollout project for the same facility (February - September 2014)
o In preparation for staff to move into the new facility this project delivered software packages for deployment, policies and procedures, for end-user computing equipment management, and a proof-of-concept deployment
• Data migration project (February - October 2014)
o Supporting client’s transition from a temporary data center to a new state-of-the-art data center designed and managed by Dell
o This project directly impacted 1500 end-users and 3500 accounts enterprise-wide, and was hailed as a success by all parties due to close collaboration between Dell and the client.
o The project team consisted of approximately 50 people and required the successful management if immense amounts of data
• Cerner Millennium implementation for Hamad Medical Corporation (HMC) in Doha, Qatar (February 2013 to February 2014)
o Participated as a program troubleshooter
o Areas managed: One of the solution delivery teams, and internal relationship between the Application and Data Migration teams
o Results: resolution of identified delivery challenges on the solution delivery team that enabled on-time submission of key deliverables by both teams
• Computer Aided Facility Management (CAFM) system implementation program in Doha, Qatar (January 2012 - December 2012)
o Included system design and build, integration, testing and training projects
o Program was first-of-type for the account
o Required collaboration with numerous teams across the portfolio to develop relationships and processes to accomplish quality delivery
o Program was delivered on time and under budget
• CAFM procurement in Doha, Qatar (May 2011 - December 2011)
o Project was first-of-type for Dell procurements on the particular client program
o CAFM procurement drove the procurement program development
o Only procurement in the program to be delivered on time
• Applications, Testing, and Training projects in Abu Dhabi, U.A.E. (May 2010 - February 2011)
o Lead a team of 35 application specialists and their Department Heads through the Cerner Millennium implementation
o Worked closely with C-Suite and Department Head stakeholders to achieve a successful balance between project requirements and operations
o Requested by the client, on short notice, to deliver the training program planning, logistics, course design management and facilitation for a staff of 1500
o Managed outsourced and in-house trainers during training execution
o Drove the configuration of client’s newly procured Oracle Learning Management System (LMS) to support the successful planning and execution
o Training delivery widely recognized as key to the most successful go live the 13 facility organization had experienced
PEROT SYSTEMS (Acquired by Dell Services in 2009)| Business Support Analyst | Kansas City, MO | Sept 2008 - May 2010
Consulting:
• Supported Tenet Health Systems, a US-based 15-hospital healthcare system, in the management of it’s Laboratory Information System (LIS)
• Consulted with and advised hospital lab staff and Directors on a broad range of topics surrounding effective system and operational process optimization which resulted in:
o The facilitation of 750 system modifications and testing management of varying complexity over the period
o The build, testing, and management of 74 interfaced lab instruments across the 15 hospitals
• Played an instrumental role in the planning and execution of the highly detailed and complex Blood Bank validation-testing event for all hospitals during a system upgrade in 2009
• Delivered all aspects of service management in strict accordance with ITIL standards
CERNER CORP. | Application Lead, Senior Analyst | Kansas City, MO | June 2006 - Sept 2008
Testing Management:
• Two years’ experience in Cerner’s Upgrade Center managing the testing events and go lives for system upgrades of all client system during that period.
• First Cerner group to manage an off-shore testing team
o Developed policies and procedures to manage the daily interactions and time difference
o Transitioned the on-shore position from tester to testing QA role
• Facilitate clients’ speed to ROI by differentiating between possible system changes and operational changes required by the system upgrade
• Participated in approximately 60 go lives
• Managed the upgrades of 45 separate Cerner clients
• Hand-picked to represent the Cerner Blood Bank teams in a series high-visibility go-lives in Abu Dhabi
• Developed a reputation as a reliable knowledge leader within my team, throughout Cerner, and among clients
US NAVY | Electronics Technician | Worldwide/Bahrain | Sept 1996-Dec 2002
Leadership & Management:
• Six years’ training and experience in communications electronics and computer science; equivalent to B.Sc.
• Performed maintenance and troubleshooting of complex stationary and mobile SATCOM, UHF, VHF, and EHF systems and all associated circuits including voice and data cryptography and comms.
• Led a project to refit a mobile comms van which resulted in a 25% decrease in overall weight and increased system redundancy
• Served as the team network system administrator
• Designed training and procurement systems to satisfy the competing requirements of effectiveness and simplicity, so that processes could be efficiently handed over to replacement personnel
• Managed US$ 4 million annual budgets for three years while serving as the division supply officer - familiar with corporate procurement processes and budgeting
• Quality Assurance Lead - Managed QA program for the Navy’s contract with civilian antenna maintenance company
• Led small and medium sized teams for special projects and international operations in concert with allied Navies and Intelligence organizations throughout the Middle East
WILLIAM JEWELL COLLEGE Liberty, MO January 2003-May 2006 • Bachelor of Arts in English Literature • Overall grade point average 3.75 • Graduated with honors