Phillip Delos Reyes

Supports the Warehousing processes for Inbound, Outbound, and Picking ensuring
compliancy with agreed Service Level and lead time to Distributor.
. General management of the 3PL, planning, coordinating, administration of the warehouse
activities to maintain efficient operations, targeted service level, permanently increasing
productivity and reduction of waste. Implement and maintain the standards required by
the WCL program.
. Efficient utilization of space and mechanical handling equipment, ensuring quality,
budgetary targets are met.
. Having a clear understanding of the company's policies and vision and how the
warehouse contributes to the common goal of the company.
. Management of the entire quality and packaging process.
. Implement and maintain the standards required by the WCL program.
. Responsible of scrapping and returning process.
. Responding to and dealing with service providers and HQ by email and telephone.
Keeping stock control systems up to date and ensuring inventory accuracy by ensuring
timely counts are performed and reconciled on timely basis.
. Planning future capacity requirements; Budget forecast for warehouse requirements,
Manpower forecast.
. Monitoring KPI reports & targets for warehouse performance and quality.
. Preparing regular reports, presentations and maintain database of records of the same.
. Visiting Dealers to monitor the quality of service they are receiving.
. Complies with Dubai customs, EHS and local warehousing, material handling, and
shipping requirements by studying existing and new rules and regulations; enforcing
adherence to requirements; advising management on needed actions.
. Monitoring physical condition of warehouse by planning and implementing new design
layouts when required; on inspection sending requisitions for replacement or repairs to
higher management.
. Monitoring claims and handling claims back to supplier.
. Responsible to implement FCA standard processes within the Distributors

Warehousing
. Ensure daily Safety protocol and compliance of all Mitsubishi and outsource employees.
. Monitor Warehouse productivity thru Daily KPI reporting and task management
planning.
. Perform wall-to-wall counting per Annual fiscal year.
. Accountability & Maintenance of Machineries (Eg. Forklift, Order picker, Reach Truck).
. Analyze discrepancy complaints from customer and suppliers via cycle count check.
. Implement administration of WH facilities thru Annual Service Maintenance Contract.
. Strict application of appropriate packaging, picking, consolidation & loading procedures.
Logistics
. Manage Logistics Executive day-to-day sending of Outbound Pre-Alerts for GCC and
Africa Customers.
. Sending and process of documentation requirements to Government portals, agencies,
Freight Forwarders (Eg. Invoice, Packing list, HS code, Delivery advice etc).
. Booking of Inbound shipments from Mitsubishi Japan, Thailand and other subsidiaries.
. Negotiate Road, Sea and Airfreight rates from Cargo/ Airlines companies and sea vessels.
Distributor Relations
. Team management of executives on issuance of Proforma invoices and Order
Confirmation Report.
. Submission of Weekly ETD report to all distributors
. Ticket printing for confirmed Outbound orders and newly received Inbound shipments
. Monthly Summary report for Ordered vs Shipped value separating Road, Air and Sea
shipments
. Weekly progress report for KSA (WIP vs BO)
. Respond to ETA/ETD, availability, compatibility, accessory approvals query from all
distributors.

Manage day-to-day warehouse operations for the Richemont account in DWC
warehouse. Be the first point of contact for all customer operational needs, ensuring the
timely delivery of all Local, Export & Import orders are processed within agreed
KPI’s/SLA.
. Overall handling of the Warehouse & Export service team that facilitates the daily
ordering / delivery, invoicing, daily / weekly sales report, Marketing promotions / events
& fulfills any other tasks as and when assigned for our Middle East clientele (UAE,
Oman, Qatar, Bahrain & Kuwait) & non GCC contacts.
. Storage management of the facility whilst continuously improving the logistics
environment ensuring all contractual requirements are met.
. Controls warehouse inventory accuracy and KPI’s by keeping tracking of all products
and supplies by comparing actual physical inventory to the WMS records and by leading
discrepancy investigations. Reporting as required to internal & external management.
. Managing the inventory cycle counting and lead the investigations on the discrepancies.
This will ensure to maximization of the storage facility ensuring racking space is full
capacity.
. Maintain & follow correct documentation procedures internally that will comply with
UAE Customs.
. Data analysis and report summarization of overall logistics to be able to assist preparing a
quarterly performance review to Richemont steering committee.
. Review existing process for continuous improvement, lead projects and actions to
provide operations with innovative solutions in order to reduce lead-time and increase
global productivity.

Mohebi Martin-Brower Logistics LLC December 2010 to present

Customer Service Manager
• Overall handling of the Customer service team that facilitates the daily ordering / delivery, invoicing, Credit note, weekly sales report, Marketing promotions & fulfill any other tasks as and when assigned by the superior for our Middle east clientele (UAE, Oman, Qatar, Bahrain & Kuwait)
• Monitor delivery schedules and coordinate with Inventory department, Warehouse (operations), Airfreight and Sea freight Departments to ensure on-time delivery.
• Ensure timely and accurate invoicing.
• Respond to claims and ensure timely execution.
• Carry out service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Act as the sole point of Contact towards Client and other distribution centers.
• Build customer relationships and manage customers' expectations through regular visits and correspondence exchange.
• To maintain close liaison and coordination with transport / Operation Supervisors, inventory team & warehouse personnel on matters affecting distribution and services to the stores.
• Send a weekly / monthly detailed KPI report, updated store lists, Stand by/ special delivery tuck requests
• Involve in ad-hoc duties and projects as and when required to broaden scope and exposure
• Commitment to the support and compliance of Corporate Social Responsibility (CSR) projects.

Honda Motors Corporation February 2008 to October 2010
(Al Futtaim / Trading Enterprises)

Sales Team Leader - Honda Airport Road showroom

• Accountable for all communications with the client with respect to the solution to ensure consistent execution of the sales approach and customer satisfaction. This includes setting appropriate customer expectations regarding the proposed solution from presale through post-delivery
• Drive sustaining revenue via delighted customers, ultimately ensuring quarterly revenue attainment
• Give strategic input to business planning and product development
• Operates collaboratively with fellow sales executive, marketing agents and coordinating team for the to ensure smooth sales process from down payment until unit handover
• Negotiating the terms of an agreement thru bank financing, cash deals and closing sales in reference with accessories, insurance policies & new car related products
• Maintaining and developing relationships with existing & potential customers via meetings, walk ins, telephone calls and email & website correspondence
• Constantly reviewing own sales performance, aiming to meet or exceed targets
• Gaining a clear understanding of customers' businesses and personal requirements
• Making accurate, rapid cost calculations, and providing customers thru quotations
• Providing future buying trends back to employers.
• Advising on forthcoming product developments and discussing special promotions
• Liaising with suppliers (back office) to check on the progress of existing orders
• Recording sales, creating auto loan proposals and generates daily, weekly and monthly sales report.
• Tirelessly prospect new customers to meet and exceed stated monthly & annual sales goals
• Constantly improve and update knowledge, especially product range, features, general automotive industry, new features and their benefits, technical developments, market trends, selling techniques and customer handling skills which in-turn enhance performance considerably
• Achieve and maintain the Company prescribed sales standards on the area of operation, which improves and maintains company and brand image and prestige.

Gulf News / Al Nisr Publishing November 2005 - January 2008
Customer Service Representative / Client Servicing Executive
• Providing quality service to customers through effective resolution of distribution complaints and act upon recommendations to improve efficiencies in the distribution network.
• * Liaising with customers
* Communication with publishers and potential clients
* Compiling and sharing sales information
* Generation of daily indents
* Negotiating bulk sales
• Participate in the development of overall brand strategies by recommending and implementing sales and promotion plans that maximize the subscriptions and sales in the territories defined.
• Responsible for driving sales merchandising as well as maintaining high level of customer service.
• Market share goals, manage sales teams and maximize revenues through inventory management and serving customer needs.
• Direct Channel development activity and coordinate sales by establishing sales territories and goals.

Team Leader November 2000 - May 2005
Advance Contact Solutions (Makati City, Philippines)
* Responsible for day to day operational management of the helpdesk for International and Local accounts
* Supervise a group of 10 or more helpdesk agents/analyst in meeting Client Satisfaction and operational effectiveness
* Product inquiry management & fulfillment
* Tracking, reporting, and identifying any ongoing operational problems
* Responsible for achievement of all statistical targets set by the Client and internal management
* Prepares schedule, forecast, and weekly performance report
* Ensures quality servicing through monitoring calls and checking data input integrity
* Highlights Agent/Analyst training requirements
* Resolves client satisfaction issues/escalation using the available tools, systems and other resources
* Remains well versed in Helpdesk policies, procedures, standards and documentation
* Ensures that all information supplied by the client is disseminated appropriately to the helpdesk agents/analyst
* Attends weekly Operations meeting with the Client
* Conducts quarterly surveys to monitor Client Service Satisfaction
* Interviews/Select candidates for open positions
* Executes telemarketing campaigns to potential mobile line subscribers