Area Coordinator (Operations)
Hitches & Glitches
Total des années d'expérience :3 years, 3 Mois
Hitches & Glitches (Dreshak Maintenance LLC.)
Area Coordinator (Operations)
February 2012 to Present
Assign teams to respond on customer requests.
Provide full update for all job statuses.
Follow up with required materials.
Scheduling appointments for Quarterly & Biannual Maintenance, Carpentry and Masonry
work.
Make a quotation for replacement materials and labor costs.
Send Daily/Weekly/Monthly report for all jobs to my immediate superior (Operations
Manager)
Coordinate with clients if any pass/permit is required to enter their premise.
Arrange team member's distribution and schedule
Provide support and guide customer services executives.
Hitches & Glitches (Dreshak Maintenance LLC.)
Customer Service Executive
June 2011 to February 2012
Receive requests from clients and to notify concerned departments.
Filtering potential clients and sending their information to our consultants.
Provide minor follow ups on job status.
WNSGS, Philippines
Customer Service Representative / Retention Specialist
February 2010 to May 2011
Provide customer service for TransUnion to US residents seeking for financial
assistance
Explaining basics of US Credit, educating them about their credit history and credit
scores.
Offer programs best suited for their financial needs which can help them on how
they can improve on their financial standing and have better chances on them being
approved on any credit application.
Educate customers on how they can better manage their financial health.
Retaining customers who are opting out of our services.
Providing floor support to newly hired agents.
Provide assistance to team managers on computing team statistics (eg: absenteeism
rates/productivity & retention percentage to goal)
2003-2005 Far Eastern University Metro Manila, Philippines • Bachelors of Science in Nursing (Tertiary, Undergraduate)
1999-2003 Claret School of Quezon City Quezon City, Philippines
1991-1999 Claret School of Quezon City Quezon City, Philippines
• Elementary School (Preparatory, Grades I - VII) (Primary)