Customer Service – Sales Coordinator
Property Shop Investment LLC
Total years of experience :16 years, 5 Months
Awarded as the achiever for the highest Email handler.
Handing CRM, Chatbot, emails and daily lead reports
Handling multiple task coordination with marketing team and sales team on
the updating of new campaigns.
Build sustainable relationships and interactive communication with Clients
Resolve current and potential customers’ queries via phone, email, social
media by addressing their needs, complaints or other issues.
Responding efficiently by explaining possible solutions and ensuring that
client’s feel supported and valued
Making proposal for lowest market price of property
Checking web portals for our advertisement
Working behalf of Abu Dhabi department of health to bring Covid 19
pandemic situation under control.
Collecting close contact details of Covid 19patients,
Guiding & helping patients to follow the government protocol &
procedures to reduce the transmission, quarantine & isolation.
Providing health education and guidance to interrupt transmission.
Calling to newly diagnosed patients and potentially exposed people.
Asking questions to patients who they’ve been enclose contact with.
Understand symptoms, infectious periods and treatments.
Working on DMS of IDN module software and cisco jabber and also
using tools such as Microsoft teams, outlook and excel.
Entity declaration after KYC verification.
BL verification: Import shipment to India - GST / IEC / Mail id.
Market Data upload.
Daily Reports to higher managements
CRM Calls as and when required.
Reports to Vendor
Monthly Reports.
Providing administrative support to all the staffs, guests and suppliers.
➢ Responsible for office management by monitoring and planning.
➢ Responsible for arranging T-Con and video conferencing.
➢ Liaison and coordinating with international clients, suppliers, delegate and with
various departments/branches inside and outside the country.
➢ Clients are given highest level of attention during their visit by arranging gate pass,
hospitality, transportation and giving them the right lead.
➢ Monitoring and controlling the in-house events, meeting and conference.
➢ Sending purchase orders to suppliers, follow up and coordination.
➢ Track the process of accounts for giving feedback to the suppliers.
➢ Recording capital goods approval forms.
➢ Assisting in
Worked with CRM software, excel software and generating the MIS reports.
➢ Informing customers, the new plans, tariffs, offers and VAS.
➢ Welcome Calls: Call new customers and inform the details of the exciting plans and
tariff rates and clears all the doubts regarding their tariff.
➢ Payment Calls: Inform the customer about the bill date and due date.
➢ Remind the customers about the bill payment and pass the leads to the collection agents.
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