PASTRY BAKER
GEANT HYPERMARKET
Total years of experience :4 years, 6 Months
• Handling customer queries and attending to their orders like birthday cakes, anniversary cakes, baptismal cakes and major occasion cakes. Provide creative ideas and assist in promotion sale of Geant pastry section.
• Used various techniques in cakes decorations such as using butter, icing, ganache fondant, and fresh cream and provide creativity in terms of decorating the cakes. Recommend new products to be introduced.
• Conducting sample trials to select customer before introduction and utilizing their feedback.
• Handle customer complaints such as higher price of the items, quality of the items and unexpected complains of customers and communicate the issue to the Manager for suitable solution.
• Merchandise goods or pastry products for display and replenishing items as often as required. Make sure to check expiry, quality of the products and price of the products display.
• Responsible in preparing and baking all pastry items including different kinds of cakes (e.g black forest, white forest, opera cakes, mouse cakes, chocolate butter cakes, strawberry cakes, mixed fruit cakes, muelfuelle cakes, coffee butter cakes, carrot cakes banana cakes and cheese cakes, muffins like chocolate muffin, vanilla muffin, and some flavor muffins, éclairs like vanilla éclair, coffee éclair and chocolate éclair, jelly, fruits truffle and many pastry items, like Christmas’s cakes, various types of tarts and some eggless cakes for Diwali) and different occasion cakes for menu and catered events following the standardized recipes.
• In-charge of estimating the baking needs requisitions of supplies, inventories of materials, and keeping records of products made and used.
• Insures bakery and equipment are maintained according to proper health and sanitation standards as per U.A.E. laws. Monitor all the chillers and freezer temperature and maintain hygiene records.