Human Resources Manager & Acting Operations Manager
BESMA INTERNATIONAL GROUP
Total years of experience :29 years, 11 Months
HUMAN RESOURCE:
MANAGING AND UPDATING STANDARD OPERATING PROCEDURES
HAVE ACQUIRED THOROUGH KNOWLEDGE OF HACCP AND IMPLEMENTED IN F&B SECTIONS
MANAGING THE HIRING AND RECRUITMENT PROCESS AT PAR WITH LEGALITIES, BOTH LOCAL AND OVERSEAS
PREPARE YEARLY BUDGET ON RECRUITMENT, APPRAISAL, INCENTIVE AND BONUS
MANPOWER DEVELOPMENT AND TRAINING
COST CONTROL ON MANPOWER
ATTENDANCE AND PAYROLL
LEAVE MANAGEMENT
ON-SITE AUDIT AND INSPECTION
STAFF ACCOMMODATION REGULATIONS
OPERATIONS:
ESTABLISHING SALES STRATEGY IN COORDINATION WITH MARKET TRENDS, LOCATIONS AND CUSTOMERS
IMPLEMENTATION AND REGULARIZATION OF SOPs PERTAINING TO CHECKLISTS, ATTENDANCE, PURCHASE AND STOCK MANAGEMENT, WASTE MANAGEMENT
ENCOURAGING AND ENSURING UPSELLING
REPORT TO MANAGING PARTNER
Joined the company during the preopening of BAROUE Lets’ Play, a one- stop shop retail concept for kids and mothers which included hard goods, soft goods, edutainment, food and party.
Currently leading the ENTERTAINMENT department which includes Party, Edutainment, Arcade, Food and play areas for kids of the age group from 2 - 14 years.
STRUCTURAL AND OPERATIONAL RESPONSIBILITIES
• Planning, implementation and execution of the processes and procedures of the Retail and non-retail.
• Understanding and analyzing business need - business flow with the implementation, and operation of the application package.
• Sourcing new concept, new vendors to be at par with the trends and enhance business profile and strength. Procurement of Retail and non-retail items from within and abroad which includes wide range heavy ticket items, fixtures, furniture, consumable and non-consumable items.
• Cost effective pricing strategy, promotional activities and seasonal activities to boost sells and productivity.
• Thorough awareness of competitors, market trends and potential opportunities
• Create environment of minimum damage of stocks by keeping track of stocks, movement of stocks
• Responsible for keeping a minimum man-power in the department, train any new-comer in the department.
• Responsible for yearly appraisal of the team members
ADMINISTRATIVE RESPONSIBILITIES
• Associates reporting include Department Managers, Store Manager and Maintenance Team.
• Prepare the yearly budget for the department. Prepare the incentive scheme for the departments.
• Understanding, analyzing the implementation of the different applications -Retail Management Systems - main database, Retail Price Management, and Stock Inventory Management.
• Defined the Organization Hierarchy, Merchandise Hierarchy, Stores, Warehouses, Attributes, Currencies, Countries, et al as the primary set up related to the data.
• Key member of the Loss Prevention team.
• Prepare weekly reports on sales, purchasing and stock inventory.
Thorough knowledge of the flow of data at different application level between the main database and the point of sell.
•Directly reporting to Chief Executive Officer.
•Set and implementation of the Human Resources policies and procedures, staffing, recruitment at par with the Kuwait Labor Law.
•Negotiate and coordinate with Amadeus and Galileo service providers for the implementation and installation of any new connection, troubleshooting.
•Monitor and reduce the discount offered to travellers.
•Monitor and reduce the usage of ticket refund.
•Monitor and reduce the usage of rebate tickets provided by different airliners at the personal level and instead use for business tours.
•Negotiate and schedule Familiarization trips with different airliners and hoteliers for the ticketing sales agents and loyal customers.
•Manage and maintain an effective and efficient filing system.
Marriott International Kuwait had started with one property - JW Marriott which used to be Le Meridien Kuwait. Then added on Courtyard by Marriott.
Joined the company during the conversion of Le Meridien to JW Marriott.
RESPONSIBILITIES:
• Protect and keep the database before operationally starting the new application.
Standardization of the encoding method.
• Understanding the flow/ synchronization between the sales and catering and the reservation system.
• Prepare and produce different reports based on the financial statements, facts and figures of the database maintained in the reservation, sales and catering systems.
• Attend revenue management meetings; prepare reports on room sales, banquet sales by individual account manager.
• Prepare quarterly sales and catering report for the regional office.
• Prepare report on group room bookings and follow up on the tentative bookings to ensure the confirmation of the same in order not to lose the sales/opportunity.
• Prepare productivity report of the department per account manager based on room sales, group bookings, sales calls.
• Train newcomer on the OPERA hospitality package.
• Develop business based on new guest or company stay in property. Attend sales blitzs.
• Market awareness on potential and prospect accounts with the scope of business.
Communicate with different departments pertaining to sales and marketing needs.
• Assist and support in preparing mail campaigns and flyers for different occasions.
Setup and implementation of the Local Area Network in the college and the other associates.
• Computerization of the financial system in the society which included the payroll system, fees- collection system based on COBOL 3+ and Dbase 3+.
• Marketing and negotiating with the corporate sector for employee training.
• Later installed the network in coordination with the internet service provider - Videsh Sanchar Nigam Limited.