Business Development Manager
Sanmar Trading Contracting & Services
Total years of experience :6 years, 7 Months
• Lead the development which included cold calling and implementation of comprehensive sales strategies, resulting in increased market penetration and revenue growth.
• Initiate cross-functional activities, including lead generation initiatives, to expand the client base and drive sales growth.
• Achieved a 26% increase in organic lead generation through strategic marketing campaigns and initiatives.
• Manage a team of business development executives, providing coaching, training, and mentorship to enhance client rapport building and achieve sales targets.
• Negotiate and finalise deals with procurement teams, aligning pricing strategies with client budgets to meet specific needs effectively.
• Provide exceptional professionalism in handling escalated client inquiries, aiming to sustain trust and reliability.
• Evaluate team performance, identify areas for improvement, and implement necessary enhancements to optimise sales processes.
• Conducted in-depth analysis and utilized a consultative sales approach, both through cold calling and handling inbound leads, to assess customer insurance needs effectively.
• Assisted clients throughout the entire sales process, from initial inquiry to post-sale support. Addressed any concerns or queries they had regarding insurance contracts with dedicated customer support.
• Identified opportunities for upselling by suggesting add-ons and recommending increased coverage levels to maximize sales potential.
• Maintained records of insurance contracts and facilitated renewal processes with insurance companies. Monitored key accounts to assess changing insurance needs maximising client retention by 36%.
• Developed and implemented educational initiatives to inform cancer patients and caregivers about Onco.com services, resulting in a 27% increase in lead conversions.
• Crafted and optimized customer interaction scripts and communication materials to ensure compelling and engaging interactions, enhancing overall customer satisfaction.
• Collaborated with cross-functional teams to streamline care delivery processes and ensure high-quality service standards, fostering a seamless patient experience.
• Spearheaded operational optimization efforts in collaboration with the tech/product team, resulting in enhanced efficiency and improved service delivery.
• Identified and implemented strategies to enhance patient-facing operations and elevate service quality, contributing to overall customer satisfaction and retention.
• Collaborated closely with the marketing team to generate qualified leads, significantly boosting the productivity of the pre-sales team.
• Contributed to SEO copywriting initiatives for cancer patient articles, optimizing content to increase visibility and drive organic traffic to the platform.
• Provided comprehensive counselling to students and parents, guiding them towards their career goals and relevant courses tailored to their preparation and competitive exams.
• Utilized persuasive communication skills to present, promote and sell companys products/services to prospective customers, utilizing solid arguments to drive conversions.
• Proactively reached out to new/existing students/customers through cold calling initiatives for sales/re-sales, fostering ongoing relationships and maximizing retention.