Prabakaran Balakrishnan

A 462 Room Business Hotel, Responsible for its Networking & Infrastructure, ensuring the smooth and 24/7 operation of all network components such as the core, distribution and edge switches in addition to any devices such as security appliances on the infrastructure, wireless system and core hotel applications.

Highly technical, quality-driven, and team-oriented with local and remote IT experience. Skilled in hardware and software set up, implementation, configuration, troubleshooting, repair, and testing. Excellent communication established with diverse internal staff and external management/end-users. Meet all established deadlines.

•Responsible for hotel ‘s networking and infrastructure, assuring smooth and 24/7 operation of the entire network components like core, distribution, edge switches, security appliances on infrastructure, wireless system including core hotel applications.
•Identifying IT Department’s vision, determining and handling strategies and spearheading IT Sections for the successful alignment of IT functions with the goals and objective of the business.
•Supervising and enforcing the entire IT management and security procedures including IT service process flow.
•Planning and implementation of Infrastructure related Projects as per the corporate or company requirements and direct the administration and maintenance of the infrastructure.
•Identified critical business issues and developed solutions for customers and company, added to the enhancements to existing core applications, new software packages, customer programs and appliances.
•Oversees the administration and maintenance of network enabled resources and software by implementing internal policies and procedures, administer the troubleshooting, system backups, archiving, training and disaster recovery plans and contingency plans.
•Oversees all the support division activities, respond to escalated support issues, and interacts with the clients on the all level to resolve operational issues and provide solutions
•Prepare and manage the management information systems operating and capital budgets. Define standard procedures, guidelines and policies in compliance with the audit requirements.
•Identify, recommend, and manage deployment of "current technology with a vision of future" hardware and software upgrades and do purchases by building and maintaining the vendor relationships and manages the purchase of hardware and software products. Ensures the company assets are maintained responsibly.
•Establishes documents, tests, and communicates short term and long-term disaster recovery and business continuity plans and procedures.

Nature of work:
A 360 Room Business Hotel, Responsible for its Networking & Infrastructure, ensuring the smooth and 24/7 operation of all network components such as the core, distribution and edge switches in addition to any devices such as security appliances on the infrastructure, wireless system and core hotel applications.
Defined a clear vision for IT department, defined and managed strategies, and directed the oversights of IT sections for successful alignment of the IT function with business goals and objectives. Monitored and execution of overall IT management and security procedures. Manage and supervise the flow of IT services processes. Responsible for IT department reporting, financial management, planning and budgeting
•Managing All Server with high care
•Monitoring Admin and Guest network
•Attending Admin and Guest calls with priority
•Providing 24/7 support
•Trained Engineering department basic IT troubleshoots for guest calls
•Managing Proper Inventory of IT equipment
•Coordinating with vendor for IT needs
•Software deployment & administration
•Opera Client Installation Printer Configuration & user administration.
•Micros server & Work Station administration.
•SUN & FBM System Administration.
•Tiger Call Accounting System, Voice Mail system.
•Network Monitoring System Implementation & Administration.
•Service Desk-plus helpdesk ticketing Implementation & Administration.
•User Data & Database backup.

Nature of work:
Worked with the Pre-Opening Office for the first time to build the complete LAN / Wireless infrastructure for the entire property and implement its Hotel Management and Security Systems.
Responsible for Networking & Infrastructure, ensuring the smooth and 24/7 operation of all network components such as the core, distribution and edge switches in addition to any devices such as security appliances connected to the infrastructure. Other responsibilities include servers and related data center equipment.
•Managing installation and maintaining and supporting all infrastructure elements including Routers, Switches, Wireless and Firewalls (Network Items) Cabling and connectivity
•Telecommunications (Phones, Mobiles, BRI & PRI lines)
•Provide a 24/7 1st and 2nd level support for all issues
•Maintaining, developing and documenting of all networking, telecommunication and IT security standards
•Maintaining and managing all vendor related relationships to ensure smooth running of all systems and the IT Department
•Control and Monitoring of all related systems
•Manage departmental related maintenance & support contracts
•Prepare all IT related SOP’s While encountering the issues
•Provide Management and related support to other areas within the IT Department

Nature of work:
•Managing all technical issues related to McAfee Virus Scan, Symantec Endpoint Protection, Trend Micros, Kaspersky & Firewall and ensuring resolution within minimum turnaround time.
•Installation & configuration of all Antivirus (McAfee, Symantec, Trend Micro and Kaspersky)
•Functioning as a subject matter expert of McAfee, Symantec, and Trend Micros and accountable for virus removal.
•Installation & configuration of Firewalls (Sonicwall, Fortinet)
•Installation & configuration of Websence
•Altiris Notification server 6.0
•Symantec Mail Security for SMTP
•Iron Port (For SMTP and POP Spam filter)
•Rendering support to all functions of business and ensuring smooth operation.
•Effectively handling escalated service request, mentoring, and training new resources.

Nature of work:
•Collection security vulnerabilities and solutions from the websites and send this information to our customers in UK.
•Configured Mail server in Redhat Linux
•Configured Samba Server
•Configured DNS Server
•Administration of Mail server system using Send mail.
•Mail Scanner and Virus Scanner is installed.
•Squirrel mail is installed as web mail.
•Quota system implemented.
•Administration of Web (Apache), DNS and DHCP servers.
•Kick Start installation setup done with the installation source as NFS in Redhat.
•Maintenance of Linux servers and Windows workstations.

Projects

•Successfully finished wireless project for guest room
•Successfully handled Core and Edge switch project
•Successfully handled change of pc for entire hotel with standard applications
•Successfully handled VM Ware upgradation from 5.5 to 6.0
•Successfully handled Corporate office Audit with 87%
•Successfully Configured Active Directory
•Successfully Configured Spice work for IT Calls
•Successfully Configured User Data Backup System
•Successfully handled EMC Backup Installation
•Micros - Point of Sales Systems -9700
•TMS - Tiger call counting (Telephone Management System).
•SUN & VISION - Back Office