Prabal pratap

Identified and engaged potential clients through outbound prospecting, cold calling, email campaigns, and
LinkedIn outreach.

Demonstrated Volzas global import-export intelligence platform to prospective customers, highlighting data
driven market insights and lead generation capabilities.

Managed the complete sales cycle from lead qualification and product demonstrations to negotiation and deal
closure.

Built and maintained strong relationships with B2B clients across manufacturing, trading, logistics, and export
import industries.

Collaborated with marketing and product teams to optimize customer acquisition strategies and improve
conversion rates.

Consistently achieved and exceeded monthly sales targets through effective pipeline management and
consultative selling.
Conducted market research to identify new business opportunities and emerging industry trends.

Maintained accurate sales records and forecasts using CRM tools, ensuring effective follow-up and customer
engagement.
Achieved over 100%+ of assigned sales targets consistently.
Generated qualified leads and converted prospects into long-term customers.

Contributed to revenue growth through strategic account management and upselling opportunities.

Managed end-to-end B2B sales activities, acquiring and onboarding SMEs, manufacturers, traders, and service
providers onto the IndiaMART platform.
Consulted business owners on digital marketing and lead-generation solutions to enhance their online presence
and business growth.
Conducted client meetings, product demonstrations, and presentations to explain the benefits of IndiaMARTs
paid subscription services.

Generated revenue through new customer acquisition, upselling, and renewal of existing client accounts.

Built and maintained strong relationships with key decision-makers, ensuring high customer satisfaction and
retention.
Consistently achieved monthly and quarterly sales targets through effective pipeline management and strategic
prospecting.
Identified customer requirements and recommended suitable advertising and lead-generation packages based
on business objectives.
Coordinated with cross-functional teams to ensure seamless onboarding and account management for clients.

Maintained accurate sales forecasts, customer records, and activity reports using CRM tools.

Conducted market research and competitor analysis to identify new business opportunities and improve sales
performance.

Delivered exceptional customer service through inbound and outbound calls, emails, and chat support, ensuring
high customer satisfaction levels.

Resolved customer queries, complaints, and service requests efficiently while maintaining quality and
compliance standards.

Handled account-related issues, order tracking, billing inquiries, and technical support requests with a
customer-centric approach.
Maintained accurate records of customer interactions and updated CRM systems to ensure seamless follow
ups.
Achieved key performance indicators (KPIs) including customer satisfaction (CSAT), first-call resolution (FCR),
and average handling time (AHT).
Collaborated with cross-functional teams to escalate and resolve complex customer concerns in a timely
manner.

Demonstrated strong communication, problem-solving, and relationship-building skills while managing high call
volumes.