Prabesh Lamichhane

• Greet customer, process inquiries & recommendations on vehicle needs.
• Strong verbal communication skills for upselling & excellent interpersonal skills to deliver positive
customer experiences.
• Create and manage reservations, contracts, verify driver documents & update in the system.
• Coordinate with vehicle preparation team for cleaning/servicing & managing the inventory to
meet demand.
• Handling customer complaints, billing discrepancies
• Perform inspections before & after rental, noting any new damages( scratches, dents) verifying
mileage & fuel

Mercedes Benz luxury lifestyle Boutique includes the Luxury fashion & Footwear for mens,
women and kids collection with various ranges of products like perfumes, antique & technical within our 5 locations in UAE.
• Attending customers warmly and providing positive shopping experience with answering
questions, finding products and offering recommendations.
• Provide information about promotions, discounts, product features, address customer complaints
& concerns, and resolve issues promptly.
• Actively promote products with selling skills like up selling/cross selling to maximize sales.
• Stay updated about product details, features, benefits to provide accurate information to
customers.
• Demonstrate how products work and highlight their value to customers.
• Operate POS systems and other payment process equipment, process returns and
exchanges/refund accurately.
• Ensure the showroom is clean, organized, visually appealing.
• Monitor inventory levels and report low stock or damaged items to management.
• Work collaboratively with team members and management to achieve sales target.
• Assist in display and arranging merchandise to attract customers as per visual merchandising
guidelines.
• Maintain accurate records of sales, inventory and customer interactions.

Mercedes Benz luxury lifestyle Boutique includes the Luxury fashion wear collection for mens, women and kids collection with various ranges of products like perfumes, antique collection & technical accessories within our 5 locations in UAE.

Meet and greet every walk in customers.
Ensure that customer gets 100% satisfaction from the service delivered.
Assist Customers in choosing the right products according to their needs.
Handling the queries about product/ price/ service.
Keeping work area clean, neat and organized.
Taking care of Visual Merchandising, & maintain the Standard.
Focus on retail KPIs and work on improving them.
Meeting Store Target provided by the management.
Checking the stock status for best sellers & slow moving styles.
Proper arrangement & take care of assets provided by organization.
Share up to date reports with respective heads /managers.
Ensure task to be completed within the given deadline.

Debenhams is the British departmental concept set up in 1778, consisting of distinct brands like fashion
wear, footwear, perfumes, cosmetics & beauty products & jewelry/accessories as well as gift & toys at one
place. Debenhams international franchise started in the year 1997 with the First store in Bahrain.

• Help customers in choosing the right products according to their needs.
• Implementing of Suggestive Selling (Link Selling, Up Selling & Cross Selling) all times with any
products bought by the customers.
• Maintaining & developing relationships with existing customers via meetings, calls & emails.
• Performing Replenishment, stock transfer & consolidation of the stocks if needed.
• Performing physical & electronic inventory of the products on a quarterly basis as per Company
guidelines to ensure right stock keeping.
• Observing and preventing any security risks & theft of the Product.
• Handling the queries about product/price/service.
• Keeping the work area clean, neat, and organized.
• Taking care of visual merchandising and keeping the standard.
• Handling Audit/MSR/Inventory and other important reports.
• Focus on retail KPI and work on improving them.
• Assisting Store Manager in all the operations of the store.
• Acting as Duty Manager in the absence of Store Manager & training new staffs at POS & floor,
conveying team briefing, resolving customer always issues & maintaining brand standards on the
floor & back store.
• Meet individual and store target provided by the management.
• Floor workforce planning, special focus on peak trading hours.
• Checking the stock status for best sellers and slow-moving styles.
• Proper arrangement and taking care of assets provided by Organization.
• Share up to date reports with respective heads/managers.
• Ensure task to complete within the given deadline.
• Inform Customer about Multi-Channel (E-Commerce/Online) platform for fast & convenient
shopping.
•

Ensure that customer gets 100% satisfaction from the service delivered.
• Help customers in choosing the right products according to their needs.
• Implementing of Suggestive Selling (Link Selling, Up Selling & Cross Selling) all times with any
products bought by the customers.
• Attending Floor walks at the time of Operation, Area & Category Managers visit & providing
feedback to them about Customer Profile, Best Sellers & Merchandise planning of the store.
• Maintaining & developing relationships with existing customers via meetings, telephone calls & e-
mails.
• Performing Replenishment, stock transfer & consolidation of the stocks if needed.
• Performing physical & electronic inventory of the products on a quarterly basis as per Company
guidelines to ensure right stock keeping.
• Observing and preventing any security risks & theft of the Product.
• Handling the queries about product/price/service.
• Keeping the work area clean, neat, and organized.
• Taking care of visual merchandising and keeping the standard.
• Handling Audit/MSR/Inventory and other important reports.
• Focus on retail KPI’s and work on improving them.
• Assisting Store Manager in all the operations of the store.
• Acting as Duty Manager in the absence of Store Manager & training new staffs at POS & floor,
conveying team briefing, resolving customer always issues & maintaining brand standards on the
floor & back store.
• Meet individual and store target provided by the management.
• Divide the target among the team, as per job role and schedule.
• Floor workforce planning, special focus on peak trading hours.
• Consistent briefing/huddle with the team for important updates.
• Checking the stock status for best sellers and slow-moving styles.
• Proper arrangement and taking care of assets provided by Organization.
• Share up to date reports with respective heads/managers.
• Ensure task to be completed within the given deadline.
• Inform Customer about Multi-Channel (E-Commerce/Online) platform for fast & convenient shopping.

New Balance is an American sport footwear as well as the fashion brand with more than 100 years
around the globe. It has 6 stores in U.A.E. ran Group. Its products are the perfect blend of
function &fashion, giving you the performance technology you need & style you want.

Lifestyle offers a wide range of exclusive products from home decor, Furnitures, home fragrances,
furnishings, lighting and bath décor to makeup, perfumes, fashion bags, watches, accessories, spa
products and many more. Since its inception in 1998, Lifestyle has expanded into a chain of over 200 stores
across the Middle East, Africa & Pakistan offering an incredible range of products across all departments.
Duties & Responsibilities:
• Attending Customer’s in the shop and in different departments.
• To identify customer needs and expectations and serve them in a friendly manner demonstrating
the brand values at all the times.
• Inventory controller in the store, controlling the damages, smooth movement of the stock from the
store.
• Achieve the individual agreed quantitative sales targets for different product’s & offers.
• Handle different forms of payments including cash and credit cards, ensuring adherence to the
agreed policies and procedures at all the times.
• Check and display stock as required and ensure shop appearance is always in line with the set
company standards.
• To be flexible to provide support across the shops if required.
• To continually develop own skills by attending all required training courses and maintaining up to
date knowledge of products, services, systems, and work processes necessary to carry out the
role.
• Work collaboratively with the team to ensure company image and brand values are illustrated at all
the times.
• To contribute to the agreed team quantitative sales targets

Lifestyle offers a wide range of exclusive products from home decor, home fragrances, furnishings,
lighting and bath décor to makeup, perfumes, fashion bags & accessories, spa products and teen
accessories. its inception in 1998, a chain of over 200 stores the
Middle East, & offering an incredible all departments.