Pradeep Sethuraman

Lead, direct, and manage day-to-day operational activities across all service lines, ensuring alignment with company objectives and client expectations.

Develop and implement operational strategies, policies, and procedures to improve efficiency, service quality, and profitability.

Oversee the delivery of integrated facilities management services including MEP maintenance, soft services, security, landscaping, pest control, and IT outsourcing.

Drive business development initiatives, client relationship management, and contract negotiations to support company growth and market expansion.

Monitor and manage operational budgets, resource allocation, and cost control measures to optimize financial performance.

Ensure compliance with health, safety, environmental, and quality management standards in line with company and regulatory requirements.

Lead, mentor, and develop operational teams, fostering a culture of accountability, innovation, and continuous improvement.

Collaborate with the executive leadership team on strategic planning, risk management, and corporate governance.

Review and analyze operational reports, KPIs, and performance metrics, implementing corrective actions where necessary.

Responsible for entire P&L and enhance the regional profitability
Provide HR, Procurement & Accounts support to the sites through respective back office teams
Handling Operations and Quality Audits and proactively closing the NC's if any.
Formulating and implementing strategies to ensure the bills are raised in time and collections are received in specified times
CRM and handling customer complaints and escalations
Optimization of manpower and material cost.
Retention and Renewal of existing contracts.
Acquisition of New Business, Cross Selling other verticals and up selling - Meeting the Topline and Bottom Line Targets
Initiate and ensure organic business growth
Generating above base / additional business opportunities
Effective and seamless transition of new customers.
Vendor management & Quality control
Manpower retention, Learning & Development
MIS to the management

Client Solutions Development - South India

• Overseeing Business Development for south India along with quality and SLA as the key parameters.
• Managing overheads & profitability as well as developing and implementing comprehensive sales & marketing plans covering the target market.
• Achieving the assigned sales revenue target in a financial year in line with the organizations business objectives of selling a mix of solutions and portfolio services.
• Involved in competition analysis and monitoring key market feedbacks.
• Generating additional business by proposing new service verticals; initiating new methodologies to increase the service deliverables.

To Develop Existing Business and acquire new contracts for Integrated Facility Management Services.
Maintaining healthy relationship with loyal customer base.
Preparing the P & L statement, proposal, negotiate and finalize the contract.
Work on innovative sales schemes to increase and grow our market share.
Responding to RFPs and Tenders
Finalising the Agreement with the Clients and the Renewal of the Existing Contracts.
Handling a Sales team and Key Accounts
South India and Srilanka
Sales & Business Development - Facilities Management for South India & Srilanka
Handling strategic key Accounts (Mobilization to acquiring additional Business and retention)

Generating New Business for Facilities Management Services for Tamilnadu and Kerala.

Handling the Pan India RFP and Tenders and Strategic accounts

To Develop Existing Business and acquire new contracts for Facility Management Services.
Maintaining healthy relationship with loyal customer base.
Preparing the P & L statement, proposal, negotiate and finalize the contract.
Work on innovative sales schemes to increase and grow our market share.
Handling TamilNadu and Pondicherry from Chennai