Prafulla Nigam

Led end-to-end delivery of complex IT projects and multi-project programs using MS Project
for detailed planning, scheduling, and milestone tracking, achieving 20% operational
efficiency gains and 10% cost reduction.
Implemented Agile and Scrum delivery frameworks via Jira, reducing project timelines by
15% and post-deployment issues by 20% across concurrent workstreams.
Managed 3 concurrent programs with 5+ workstreams each, coordinating cross-functional
teams and delivering 5+ client projects simultaneously while maintaining 99.9% SLA
compliance.
Facilitated strategic client and external stakeholder communication, improving issue
resolution and alignment by 30% through proactive engagement and clear reporting.
Maintained 20+ project documentation repositories across programs, preparing status
reports, technical design docs, and client dashboards, reducing stakeholder review cycles by
30%.
Managed program budgets using MS Project financial tracking and cost variance analysis,
delivering projects 10% under budget through monthly reviews and proactive resource
allocation.
Led pre-sales engagements with custom PoCs and demos, ensuring alignment with client
requirements and boosting conversion rates by 15%.
Proactively managed risks, issues, and project changes, implementing mitigation strategies
that ensured 100% regulatory compliance sign-off and quality standards adherence across
all project phases.
Empowered cross-functional agile pods with full autonomy, driving 20% throughput increase
and 15% faster time-to-market through self-managed delivery and continuous improvement
practices.

Managed $50M+ contract delivery for government and enterprise SOWs across 5
concurrent programs, overseeing scope changes, budget tracking, resource planning, and
stakeholder communications - ensuring on-time, on-budget delivery aligned with strategic
business objectives and IT governance frameworks.

Organized and mentored 3 internal hackathons with 50+ engineers, driving innovation and
collaboration that resulted in 2 proof-of-concept projects adopted by the product roadmap.
Led an internal tech community of practice, facilitating knowledge-sharing sessions and
cross-team collaboration to accelerate adoption of Agile and DevOps best practices across
5+ delivery teams.

Delivered mission-critical IT systems to government clients globally, managing full project
lifecycles and achieving 98% on-time delivery success rate across multi-region deployments.
Coordinated end-to-end project planning, scheduling, and execution across distributed
teams, mitigating risks and ensuring milestone adherence for complex multi-stakeholder
programs.
Managed SLA tracking and client support operations via Zendesk, maintaining 90% client
satisfaction through structured escalation management and timely issue resolution.
Led pre-sales technical consultancy and solution presentations, contributing to 20% increase
in sales conversions by aligning project scope with client requirements.
Implemented data replication and disaster recovery solutions, reducing critical data loss risk
by 99% through rigorous risk assessment and mitigation planning.
Optimized cloud infrastructure resource allocation across AWS and Oracle Cloud platforms,
cutting operational costs by 15% while maintaining 99.9% system uptime.
Analyzed delivery metrics and project performance data to drive process improvements,
enabling data-driven decision-making that increased project throughput by 20%.

Managed end-to-end delivery of lawful interception and monitoring solutions for government
clients, ensuring 20% improvement in compliance adherence through structured project
execution and regulatory alignment.
Led design, deployment, and scaling of datacenter infrastructure projects, enhancing system
uptime by 10% through capacity planning and phased rollouts.
Implemented system performance monitoring and incident response processes using
Nagios, reducing incident response time by 20% and improving service reliability.
Automated deployments and monitoring using Shell, Python, and PowerShell, increasing
operational efficiency by 30% and reducing manual effort across project delivery cycles.
Coordinated integration and release management with 15+ telecom operators and cross
functional internal teams, ensuring smooth project handoffs and milestone adherence.
Managed a Waterfall-based, multi-phase rollout across 4 government agencies, completing
all 5 project phases 10% ahead of schedule with 100% regulatory compliance sign-off at
each stage gate.

Managed enterprise network infrastructure for international organization, ensuring 99.9%
uptime and secure connectivity.
Monitored network performance and resolved connectivity issues, reducing downtime by
30%.
Collaborated with global teams on network security and compliance, implementing best
practices for data protection.

Maintained facilities management systems and hardware infrastructure, supporting IT
operations for 200+ users.
Coordinated technology upgrades and system deployments, improving operational efficiency
by 15%.
Provided technical support and troubleshooting for network and server infrastructure,
maintaining 98% resolution rate.