Prajeet Dhakal

• Provide Technical Support to dealers and service centers.
• Streamlined customer complaint management and managed the end-to-end processing
of technical warranty claims to safeguard dealership margins.
• Organize traning programs to dealers technicians and staff.
• Conduct service activities as per annual PD.
• Monitored, analyzed, and reported on key workshop performance metrics, including
First-Time-Right (FTR) repair rates, Net Promoter Scores (NPS), and overall dealer
profitability.
• Ensure Customer Statisfaction and Service operations in Dealership.

• Service Engineer Mobilization & Customer Complain Management.
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Achieve Branch Service and Parts Monthly and Quarterly Target.
• Maintained Documentations of PDI, Warranty and Service Reports.
• Operate ERP system, MS Office for Service Operations.

• Ensure Western Region branch performance in Service and parts operations.
• Consistently achieved monthly and quarterly branch targets for service revenues, Annual
Maintenance Contracts (AMC), workshop jobs, and genuine spare parts sales.
• Directed the mobilization and field deployment of Service Engineers across the region to
swiftly respond to customer breakdown complaints and minimize equipment
downtime.
• Timely visits of branches and MOM to be shared to Service and Parts Head.
• Utilized industrial ERP software and MS Office tools to seamlessly generate job cards,
allocate manpower efficiently, manage inventory, and prepare precise service quotes.
• Ensure all activities to be conducted in branches as per Annual Bussiness Plan.

• Service and maintenance of Tata Hitachi Earthmoving Equipment. ( Excavators, Bachoe
loaders, Wheel Loaders, Rock Breaker)
• Knowledge of ERP system for Job card and Service related works.
• Provided advanced technical diagnostics, troubleshooting, and maintenance for a wide
array of heavy machinery, including Tata Hitachi excavators (Zaxis 110 to 470 series),
backhoe loaders, wheel loaders, and rock breakers.
• Executed comprehensive Pre-Delivery Inspections (PDI), field commissioning, and
generated detailed Technical Field Reports (FIR) and warranty documents.

• Service and Maintenance of Automobile Equipment With Record keeping with timely
Service Interval including Light Vehicles and Earthmoving Equipments (Tata Tripper,
Mahindra Bolero Pickup, Komatsu PC 2007, 200-8, 300-7, Tata Hitachi Zaxis 220, 370).
• Service and Maintenance of Everdigm Rock Breaker and Xcentric Ripper.
• Record keeping of Consumption of Spare parts, Lubricants, Fuel and Store Management
of Spare Parts and Lubricants.