IT -FSE for EMEA Region
Ingersoll Rand
Total years of experience :11 years, 6 Months
• Worked as a team on IT Migration project, Windows migration to a new domain of EMEA region, including AD user work station, mails, web application & portals.
• Supporting L1, L2 level for 20 remote sites in EMEA, which include more than 2, 000 IT devices & Applications.
• Handle and resolve the IT support requests/tickets during pre- and post-migration. Handled up to 20 support requests per day.
• For support, used remedy ticketing system, on-call, E-mail, Intune, skype, Microsoft team, Polycom.
• Manage Monitor Configure MobilePASS OTP Multifactor Authentication / 2 Factor Authentication \[MFA-2FA\] for Web Access applications, portal, mails, VPNs server, etc.
• Manage Microsoft System Center Configuration Manager on client & server.
• Provision/Install/Activate the user’s IT administration task through Enterprise Identity and Access Management (IAM) solution.
• Manage and monitor PAM Privilege Management for Windows Servers & client -Avecto.
• Monitoring, troubleshooting Cisco AnyConnect VPN
• On-boarding, off-boarding & train corporate employees from a different country by assigning security access levels to corporate network and resources.
• Manage & troubleshoot overall IT-related equipment & services.
• Investigate incidents caused by malicious activities and identify their origin.
• Maintain all security tools & technology assets up to date.
• Rollout User-specific Microsoft Office versions, Updates, Patches using Microsoft system center.
Technical & Administrative experience with
▪ Microsoft PL/SQL, SQL Server.
▪ \[ERP\] Infor LN Baan - Manufacturing Expertise.
▪ \[LMS\] Academia, Moodle, V Digital Library Management Software.
▪ \[CMS\] Impress Pages, WordPress.
▪ \[SIEM\] Solarwind, McAfee Enterprise Security Manager (ESM).
▪ NTFS/NFS security and permission.
▪ Enterprise Identity and Access Management (IAM) solution.
Configuration and troubleshooting of
• UTM, firewall variant CYBEROAM Sophos, CISCO, SONICWAL
• QNAP TS-653A (NAS).
• Polycom video conference HDX 7000 Series, IP/BRI/ISDN
A multinational American company Trane Inc. is a manufacturer of heating, ventilating and air
conditioning systems and building management systems and controls. The company is a
subsidiary of Trane Technologies and is the successor company to the American Standard
Companies.
JOB TITLE: FST \[MIDDLE EAST AND AFRICA\] Dubai Office & Northern Emirates
From 15 DEC TO present at Dubai Corporate Office.
HERE I’M RESPONSIBLE FOR:
• Worked as a team of IT Migration project, Windows migration to new domain of EMEA
region, including user pc and web application.
• Handle and resolve the IT support requests/tickets during pre and post migration.
• Used remedy ticketing system, on call or email.
• Manage & configure MobilePASS OTP Two-Factor Authenticators for Web Access
applications, VPNs server etc.
• Manage Microsoft System Center Configuration Manager on client & server.
• Performing user’s IT administration task through Enterprise Identity and Access
Management (IAM) solution
An ISO 9001: 2015 & ISO 14001: 2015 certified Company.
One of the Listed Companies in Stock Exchange the Company was established in early 1988 for
production of textiles, primarily for the domestic market. Since then OTM has expanded its market to
all of GCC and MENA region.
Here I’m responsible for,
• Administering all information technology related operations & reporting to the finance
manager.
• Protects organization's value by keeping information confidential over different managerial
hierarchy.
• Managed Firewall and updating its rules when it’s necessary.
• Provides leadership in working with all d
• Part of ISO, DNV updating Security Procedures Information, Disasters recovery, and security
audits, Software Acquisition, Surveillance policies-
• Preparing Incident reports, Network diagrams and documentation for ISO, DNV and future IT
audit reference purposes.
• Conducted regular performance audits to make sure systems are working in accordance with
company-prescribed benchmarks.
• Monitors intranet and internet usage to ensure security of data and access privileges.
• Securing network systems by establishing and enforcing policies, and defining and monitoring
access.
• Supervise and train the other Desktop Administrators and key module user.
• Adhering to ISO & internal information security policies, guidelines and procedures
pertaining to the protection of Oman Textile Mills LLC IT facilities.
• Manage software AMC and agreement, procure IT hardware & software licenses.
• Supporting of all IT systems and infrastructure, Prevent Unplanned Downtime by Creating &
Maintain Standard Operating Procedures.
• Manage and operate the practices of vulnerability management, patching in OS level &
Firmware.
Technology used and maintained:
1. Cisco PIX 515E, Cisco Catalyst 3550 Series, Dell Server’s, HP DW027A 36/72
DAT72.Windows Server, RFID Biometric IP devices. Siemens Hipath.
2. Symantec Endpoint Protection for Business. Cat 5e/6 and fiber connectivity.
2nd class Kerala Government Certificate Examination in Electronics Government of Kerala
2 Year First Class
courses: Page 8 | 8 Hardware & Networking (A+,