Prasad Perikamana

Working on a project with Al Ahli Bank of Kuwait (ABK), Kuwait.

• Review and manage technical requirements and business functional requirements to establish new platforms
• Troubleshoots System, security and network problems. issues, performing root cause analysis, and implements corrective measures
• Respond to all system and/or network security breaches.
• Finalize the Baseline, Architecture, Design and Migration Strategy. (Planning, designing and implementation Nutanix environment and migration of major/critical servers from Hyper-V to AHV environment.)
• Experience in running operations with ITIL processes, Discovery and Design Work Shop.
• Enterprise Data Servers administration, patching, upgrade, vulnerability scanning and apply proper fixes to fix the threats and migration activities.
• Communicating with vendors if needed to achieve the desired result.
• Monitor, manage and respond to incidents reported though ticketing system on a daily basis. Create and manage Microsoft Azure network security groups, application gateways and load balancers.
• Serve as one of the primary points of contact for telecommunication carriers and service providers/vendors and coordinate circuit design, provisioning, installation and troubleshooting.
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.

• Carrying out daily activities of the assigned Information Technology (IT)/Communication areas of operations and related peripherals/software equipment to ensure efficiencies in compliance with corporate, government, contractual and legal requirements.
• Nutanix Hyperconvergence management and administration such as configuration, creating VMs using AHV, Upgrading Nutanix platforms.
• Proficient in VMware administration and management, Proficient in using VMWare tools.
• Proficient in Hyper-V configuration, management and administration.
• Vulnerability Assessment, Assessing the stability, security, and scalability of installed Windows servers.
• Giving directions to the team members for better task management, and get maximum output from the employees.
• Support the Service Desk Technician Supervisor in operating a walk-in and call-in Work Order Reception Desk.
• Provides the Service Desk Technician Lead the opportunity to gain experience in supervising, coordinate, and overseeing the daily Service Order Reception Center operation.
• Reports to the Service Desk Technician Supervisor and/or Manager and may exercise general supervision of Service Desk Senior and Technicians.
• Ensures personnel correctly capture data on maintenance work order requests and preventative maintenance inspection forms for upload into the Computer Maintenance Management System.
• Deliver excellent customer service by addressing questions, complaints and requests in a tactful manner via telephone, email and face-to-face interaction.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
• Provide accurate, valid and complete information by suing the right methods/tools.
• Ability to multi-task and prioritize and manage time effectively.
• Consult Central Agency for Information Technology members about IT funding options, Coordinate with Central Agency for Tenders about New IT requirements and prepare the proper plan to execute the tenders.
• Recommend cost-reducing solutions - for cloud computing as well as in-house datacenter infrastructures.
• Having very good working knowledge in Designing, Configuring and maintaining VMware environment. Thorough Knowledge in Datastore management (internal & network storage)
• Installing or upgrading Windows servers. Assessing the stability, security, and scalability of installed Windows servers. Planning system and server upgrades. Planning and applying Windows and systems patches.
• Maintaining endpoint security systems, such as AV, DLP, Encryption, Device control, etc. Maintaining security standards and controls for systems, user access, and data. Planning and conducting Disaster Recovery drills and activities.
• Conducting Security Audit of the Ministry.
• Performance analysis of employees based on KPI.
• Facilitating directions on choosing the right kind of Security Software for the environment. Preparation of RFPs, for Projects related assignments
• Providing proper advises to the procurement dept. and smart building department in order to provide an innovative IT solution
• Daily, weekly and monthly backups maintained through Veeam software for VMware machines.
• Key highlight is successfully mitigated ransomware attack by working hand to hand with Kaspersky and we were able to recover 40 TB size of data and able brought back 10 virtual machine back to work without any data loss.

• Involved in taking initiatives towards achievement of organizational goals with focus on management of multiple projects, technology
• Handling the operations for management including VSAT, LAN / WAN connectivity
• Ensuring implementation of new technology for operations and managing network planning and administration, designing and implementing new technologies
• Managing the leading network operation for several ministries in state of Kuwait locations supporting for many users
• Demonstrating the skills by implementing networks with CISCO routers, catalyst switches, extreme switches, dell power connect switches and HP procurve switches, Cabletron and Compaq network devices and fine tuning the same for optimum performance
• Supervising the planning, designing and implementation of voice solutions with AVAYA and CISCO devices
• Controlling the installation processes for:
o CISCO routers, Catalyst switches & Extreme Switches
o Dell Power Connect Switches, NetscreenJuniper Firewalls
o Checkpoint firewall, Tandberg Video Conferencing Products
o Mobotix CCTV Products, Avaya voip solutions and Cisco VOIP solutions
• Executing various network protocols viz. RIP, EIGRP, OSPF and segmenting networks with sub netting and applying VLANs and working on major projects with various Ministries in State of Kuwait.

• Operated for design, planning and implementation of Networks for Non-Government organizations and service providers
• Handled Network Design for security and created rules for security and implemented firewall solutions for various non-governmental organizations
• Supervised the installation of CISCO routers, Fast Hubs, Catalyst switches, Cabletron and Compaq network devices, PIX/ASA, firewalls and fine tuning the same for optimum performance
• Implemented network protocols viz. RIP, EIGRP, OSPF and segmenting networks
• Managed the interconnecting and maintaining branch offices via VSAT, WAN, optimizing and maintaining other resources (Backup and LAN servers)
• Accountable for configuring and integrating gold software for taking the Up time for SLA and to check the latency and utilization graph

 Directed the configuration and maintenance of a Local Area Network as well as a Wide Area Network for an international parent company of Kangaroo Plastics, Hepworth Plastics and Torda Ink Limited.
 Established operational procedures for the configuration and troubleshooting of Cisco routers that ensured efficient communication and data transmission throughout the network.
 Designed and implemented new networks in Branch Offices, rollout and training for a system that included MS Windows NT workstations and MS Windows NT Server in enterprise in addition to the configuration of a MS Exchange Server.
 Assembled various troubleshooting hardware and software applications that significantly improved staff capacity for issue correction and reduced unnecessary network downtime.
 Instituted an improved packet flow that dramatically increased bandwidth, network speed and data transmission efficiency, which reduced overall administrative expenditures.
 Implemented dial-up routing on the network that reduced internet connectivity expenditures.
 Established connection restrictions to client workstations that reduced misuse of the network and internet privileges, which improved workforce productivity and reduced administrative expenditures.

Secretarial Job, Personal Assistant to GM.