Prashant Kulkarni

Client : Smith & Nephew
Project Name : AMS - SAP RUN Team
Product Version : SAP ECC 6.0
Team Size : 30

• Completed transition activity of AMS project from S&N team to YASH team at Offshore
• Successfully lead the various phases of transition - knowledge transfer workshops, Reverse KT workshops, guided perform, assisted perform phases of the project during transition
• Introduced onsite/offshore delivery processes & best practices on the project
• Currently driving the Steady state and focused operation phase of the project
• Responsible for delivery of the project as per the agreed upon SLA’s
• Status update to steering committee and Internal management
• Manage Internal & External stake holders
• Manage Scope, Quality and Cost of the project
• Responsible for overall delivery of support engagement for Smith & Nephew
• Responsible for On time Invoicing

Client : PACCAR Inc.
Project : SAP AMS
Employer : KPIT Technologies Ltd.
Product Version : SAP ECC 6.0
Team Size : 20

Roles & Responsibilities:-

• Responsible for P&L of the account for all SAP projects/programs.
• Responsible for building customer relationship and delight
• Responsible for building KPIT support team in India and Brasil
• SOW preparation & scope finalization in co-ordination with the customer
• Estimation, Budgeting & getting customer/stakeholder buy off
• Set up support strategy, processes & procedures for efficient processing of Service requests
• Managing offshore team in India & Brasil for production support activities
• Weekly update to management team of PACCAR on the progress of all the activities
• Set up quality related metrics& goals on the project
• Track deliverables to ensure the agreed upon SLA’s are met as per the guidelines
• Responsible for on time billing in accordance with the work delivered including customer approvals
• Suggest proactive delivery process improvements to customer as appropriate

Client : PACCAR Inc.
Role : Project Manager
Employer : KPIT Technologies Ltd.
Program Name : SAP Implementation
Product Version : ECC 6.0
Team size : 95
Go live date : 5th Aug, 2013 (Trucks division)
: 4th Nov, 2013 (Parts division)
Roles & Responsibilities:-

• Set up Offshore SAP Delivery Centre for PACCAR Inc. in Pune, India
• Ensure proper project governance is in place to meet project & program related goals.
• Coordinated with all the relevant stake holders to ensure that proper Project share point is set up covering the minute details of the program for efficient communication
• Estimation of the project and determining the budget, preparation of Project Budget document & getting buy off from all the relevant stake holders
• Creation & review of SOW in coordination with PMO Office of PACCAR
• Prepared project charter in coordination with PMO Office to ensure all the minute details of the project is included and signed off
• Plan and track project budget variances- planned v/s actual
• Tracking, reviewing and regulate the progress and performance of the project.
• Created various Global templates& guidelines like Business process documents, Functional & Technical specification documents, Key decision documents to ensure proper execution of the project
• Created project plan in coordination with PMO team of PACCAR
• Identified & Organize training for project team members based on the scope
• Track configuration activity during realization phase on a daily basis to make sure system configuration is delivered on time
• Track Functional Specifications for WRICEF objects that are created with all the details from the business and act as a gate keeper to ensure that quality of the deliverables are not affected
• Track Development activity and co-ordinate with Technical leads for on time delivery
• Coordinated with onsite Testing team to prepare plan for Testing strategy (Unit testing, Integration testing & Regression testing)
• Interact with Process Engineering Group within the organization to set quality related goals and metrics on the project
• Update the status of the project to KPIT management committee on a monthly basis
• Update the status of the project to PACCAR Inc. management team on a monthly basis
• Ensure that Change requests (CR’s) are monitored & tracked periodically
• Participate & Contribute in CDR (Critical design review) meetings
• Organize internal training sessions for the team to enhance the skill sets of the existing team
• Interact closely with the SAP competence at Organization level to make sure certain technical issues on the project are addressed on time to ensure maximum customer satisfaction
• Identify Risks periodically on the project and work on appropriate mitigation plan; highlight the risk or any other critical issues on the project to the management team immediately.
• Ensure that the backup of project artifacts are taken periodically
• Responsible for On time billing
• Manage & Motivate team to create excellent working environment
• Obtaining customer acceptance on all the deliverables as per SOW
• Documenting lessons learnt & best practices and update organizational process assets
• Conducting Customer satisfaction surveys (CSAT) to get feedback on delivery on quarterly basis & take appropriate corrective actions if required ensuring customer delight

• Managed production support team of 25 consultants
• Ensure that the production support deliverables are met within the specified SLA.
• Responsible for capacity and availability planning
• Responsible for updating quality plan, resource plan, communication, Risk & Mitigation plan
• Update program managers on overall health of the project
• Ensure that internal Unit testing defects are captured and create metrics for the same
• Escalation& Issue management

Client : Tyco Electronics Inc
Role : Project Lead
Employer : Fujitsu Consulting India Pvt.Ltd.
Project Name : Tyco Electronics Inc.-AMS
Product Version : ECC 6.0

• Managed to grow AMS team size from 5 to 65 within the span of 5years.
• Managed team size of 65 Consultants across multiple locations in the capacity of project lead
• In coordination with Project Manager prepared project statement, project plan documents and various other project related artifacts like Risk Management plan, Communication strategy, Configuration management plan, Resource management plan etc.
• Excellent understanding of onsite / offshore model, worked as onsite coordinator based out of Harrisburg US.
• Present weekly status update to the client on the progress of the Development and Production support activities, conducting internal meetings, prioritizing tasks as per the complexity to ensure deliveries are done on time as per SLA’s
• Prepare SLA reports and update the same to all the stake holders on a weekly basis
• Conduct Causal analysis and resolution meetings on objects that are deviated from SLA to identify the root cause and take appropriate corrective actions.
• Prepare quarterly report on the over performance of Offshore and present the same to internal as well as external stake holders along with Project manager
• In coordination with Project manager presented monthly & quarterly update to the Management along with any project level risks with mitigation plan
• Ensure that time sheets by team are submitted on time to make sure that there is zero impact on billing.
• Weekly review to ensure that work load is consistently distributed within the team
• Weekly review on all objects delivered to make sure that all the quality aspects like code review, documentation and other project artifacts are in place before the objects are delivered.
• Ensure that we have the right mix of experienced resources at various levels to achieve maximum contribution in terms of Revenue without compromising on the quality of the deliverable
• Identify the training needs within the team to enhance quality standards of delivery.
• Instrumental is designing KT plan for transition activity when the AMS contract was taken over by us from Intelligroup
• Ensure that the knowledge repository is updated with all the latest information on the project

Roles & Responsibilities:-

• Resolve SAP SD related issues / trouble tickets
• Interact with customers globally to identify the root cause of SAPSD related issues
• Connect remotely to SAP Serves to resolve issues on time to meet the SLA’s
• Coordinate with SAP Development team in Germany if there are any issues related to standard SAP Programs and ensure that the issue is fixed
• Coordinate with SAP Global delivery team if there are any issues related to Consulting
• Deliver training programs on SD related topics within the team

Client : SAP Labs India Pvt.Ltd
Role : Sr.Software Engineer
Employer : Scandent Solutions Corporation ltd.

Roles & Responsibilities:-

•Resolve SAPSD related issues / trouble tickets
•Adhere to agreed SLA’s to deliver tickets on time.
•Provide consulting services to the clients across the globe.

Managed and improved key corporate accounts.
•Improved channels network
•Marketing activities like sending direct mailers, arranging road shows etc.
•Managed the entire sales cycle (Prospecting, client need analysis, demonstration of the product & negotiations)

Roles & Responsibilities:-

•Managed and improved key corporate and Defense accounts.
•Managed some of the key Defense accounts in Hyderabad and Delhi
•Involved in end to end implementation of AV Projects, from prospecting the customer to client need analysis, preparing technical specifications, getting approvals and executing the project

Managed three big multimillion dollar end to end implementation projects, four Support engagements and one Nfe upgrade project
•4+yrs.of onsite client facing experience for North American Customers like Tyco Electronics and PACCAR Inc.
•Developed execution strategies for large scale SAP Implementation, AMS, development, enhancement & production support projects
•Work experience with fortune 500 companies like SAP Labs, IBM &Fujitsu Consulting
•Managed global teams with more than 100+ consultants efficiently
•Managed successfully end to end SAP Implementation & AMS Projects including P&L
•Experienced in managing SAP Projects with budgets ranging from $1M to$18M
•Executed successfully SAP Implementation for PACCAR Inc. a Truck manufacturing giant in North America that manufacture trucks under the brand name Peterbilt, Kenworth and DAF
•Executed successfully SAP AMS (production support, development & Enhancement) project in the capacity of Project lead for a world leader in connectivity business-TE Connectivity (formerly Tyco electronics)
•Managed successfully SAP AMS team at Offshore for Oil & Gas giant -Shell petroleum
•Proven experience in setting up SAP Offshore delivery center