Technical Account Manager
MDM
Total years of experience :14 years, 7 Months
Key Result Areas:
•Attaining prospect lists and generating leads from websites and social network
•Preparing and presenting persuasive proposals using approved templates; continuously following up & working with customers, Marketing Campaign, Email Marketing using Mailchimp, preparing Collaterals, Whitepapers, RFP & RFQ
•Calibrating the requirements of the clients and providing them valuable solutions regarding the products
•Creating and strengthening relationships with key accounts; establishing high customer satisfaction by providing them with complete product support
•Acquiring new customer through cold calling, email campaigns, through OEM partners & business partners
•Leading business partner support activities required for the process development, implementation, administration of sales commission or incentive programs, policies, offers & schemes
•Coordinating closely with sales leaders to inspect sales process quality & prioritize opportunities for improvement by identifying opportunities for sales process improvement
•Devising business strategies & strategic utilization and deployment of available resources to achieve organizational business objectives
Achievements:
•Steered efforts in assisting the team in migrating successfully 16 customers along with 18K mobile devices from old platform to new platform; led product migration which included communication, product walkthrough, signing agreement and pricing upgrade
•Received appreciation from customers for smooth migration process
Key Result Areas:
•Attained the performance standard by conducting training and feedback sessions for new employees
•Prepared and updated service catalogue, compensation analysis, metrics and other presentation materials, produced key performance indicators for the Sales Department
•Calculated commission forecasts for business partners PAN India
•Managed various reconciliations and validations of sales data, revenue and sales crediting data between the financial ERP system and the commissions system
•Validated and conducted audit of monthly reports for accuracy, completeness, & consistency
•Reviewed the back-end incentives and scheme calculation of Channel Partners
•Coordinated with the internal colleagues & external partners on various payment & documentation concerns
•Led functions like forecasting and planning, preparing process documentation and improvement & weekly sourcing dashboard
•Conducted research and analyzed the disputes & discrepancies reported by the sales team/ business partners
•Resolved the commission issues in a timely, and customer centric manner
•Functional, Compatibility, Load and Ad-hoc Testing with a team of 7 FTEs
•SPOC for ERP - Partner Incentive Module
•SPOC for Laptop tracking services provided by Quick Heal Technologies Ltd (Globally)
•Managed 100+ users with successful product on live
•Travelled across all branches to train Product Renewal Team for sales based training & customer retention
•Created and executed partner schemes and offers